Operations Specialist (Voice Process) - Mumbai

Sterling Information Resources (i); Mumbai; Remote; INR 450,000 - 750,000; Full time

Job summary

Sterling Information Resources (i) is seeking an Operations Specialist to manage inbound and outbound calls for references, education, credential and employment verification. The role requires high attention to detail and strong analytical skills to deliver comprehensive client reports.

Responsibilities include obtaining verifications via phone, fax, mail, and other channels; updating contact information; handling inquiries about background check status; coordinating with departments and

Qualifications

• Experience with inbound calls or transactions is recommended.
• Excellent command of English; able to conduct interviews.
• Willing to work remotely night shift / shifting schedules.
• Ability to perform background checks and maintain databases.

Responsibilities

• Handle inbound and outbound calls for verification of references.
• Obtain verification details via phone, fax, mail.
• Investigate reference credibility and update records.
• Respond to inquiries about background check status.
• Coordinate with other departments to track background checks.
• Transfer calls and maintain database accuracy.
• Perform quality checks and setup client orders.

Skills

Attention to detail

Analytical skills

Inbound/outbound calls

English proficiency

Tools

Microsoft Office

Web browsers

Job description

Job Summary

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need to be Successful

• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft Office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Willing to work on a Night Shift schedule

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.