Operations Specialist (Voice Process) - Mumbai

First Advantage Background Services Corp.; Mumbai; Remote; INR 350,000 - 650,000; Full time

Job summary

First Advantage Background Services Corp. in India is seeking an Operations Specialist to handle inbound and outbound calls for references, education, credential and employment verification.

You will compile detailed, accurate reports for clients and coordinate with other teams to resolve discrepancies. The role requires strong attention to detail and high analytical ability; night shift work from remote locations is possible.

Qualifications

• Experience doing inbound calls/transactions is recommended (but not required).
• Strong attention to detail and high analytical ability.
• Proficiency with basic computer applications (e.g., Microsoft Office) and web browsers.

Responsibilities

• Handle inbound and outbound calls for employment, education and other references verifications.
• Obtain verification information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information in the database.
• Answer inquiries from candidates and clients regarding background check status.
• Perform additional duties as assigned (e.g., setting up client orders).
• Coordinate with other departments regarding background check status via phone and email.
• Transfer calls to appropriate departments and ensure accurate database updates.

Skills

Inbound calls

Attention to detail

Analytical skills

Microsoft Office

Tools

Microsoft Office

Job description

What You’ll Do

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need to be Successful

• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Willing to work on a NIGHT SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.