Operations Specialist (Voice Process) - Bangalore

First Advantage Global Operating Center (GOC); Bengaluru; Remote; INR 400,000 - 700,000; Full time

Benefits offered by this job

Generous Paid Time Off

Volunteer Time Off

Medical, dental benefits

Global Employee Assistance Program

Employee Impact Groups

Job summary

First Advantage is seeking an Operations Specialist in Bengaluru to handle inbound and outbound calls for reference, education, and employment verifications. The role requires careful attention to detail and strong analytical ability to deliver comprehensive reports to clients.

The candidate should be comfortable with night shifts and remote work, and capable of coordinating with multiple departments to complete verification processes and respond to client inquiries in a timely manner.

Qualifications

• Experience doing inbound calls is recommended
• Strong command of English and ability to conduct conversational interviews
• Able to work remotely in the Night Shift
• Willingness to work on a NIGHT SHIFT schedule

Responsibilities

• Manage inbound and outbound calls for employment, education and other references verifications.
• Obtain verification information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information in the database.
• Answer inquiries from candidates and clients about background check status.
• Coordinate with other departments to track background check status.
• Transfer calls to appropriate departments.
• Set up client orders and perform database checks.
• Perform quality checks.

Skills

Attention to detail

Analytical skills

Excellent English

Night shift flexibility

Remote work

Tools

Microsoft Office

Web browsers

Job description

What You'll Do

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned.
• (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need to be Successful

Experience doing Inbound calls/transactions is recommended (but not required). What You May Need to be Successful: Requires excellent command on the English language and can handle conversational interviews. Proficiency on basic computer applications, e.g. Microsoft office and Web browsers Must be amenable to work remotely in the Night Shift and/or shifting schedules. Willing to work on a NIGHT SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact. First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

Employee Impact Groups FA Cares volunteer opportunities Mentorship Advantage Program SOAR, award-winning manager development program

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale.

For more information, please visit our website at https://fadv.com/.

Professional Development and Benefits

• Generous Paid Time Off Program*
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities*
• Competitive benefits (medical, dental, etc.)*
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• *Must meet hourly work requirement to be eligible

Equal Employment Opportunities

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.