Verification Specialist (Non Voice Process) - Bangalore

First Advantage Corporation; Bengaluru; Sur place; INR 250 000 - 400 000; Plein temps

Résumé du poste

First Advantage Bangalore is seeking a Verification Specialist (Non-Voice Process) to manage employment, education and reference verifications with meticulous attention to detail and strong analytical skills. You will handle inbound and outbound calls, obtain verification information, verify credibility, update records in the database and respond to inquiries about background checks.

Night-shift opportunities and rotating schedules are available as part of a remote-friendly, customer-focused

Qualifications

• Experience with inbound calls is recommended.
• Excellent command of English.
• Proficient in Microsoft Office and web browsers.
• Willing to work night shift and shifting schedules.

Responsabilités

• Handle inbound and outbound calls for verification of employment, education and other references.
• Obtain verification information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information in the database.
• Answer inquiries about background checks.
• Coordinate with other departments regarding status of background check.
• Transfer calls to appropriate departments.
• Complete verification reports.
• Perform database checks and client order setup.
• Quality checks.

Connaissances

Inbound calls

Attention to detail

Analytical skills

English language

Microsoft Office

Night shift

Remote work

Outils

Web browsers

Description du poste

Verification Specialist (Non Voice Process) - BangaloreWe use cookies to make the safest and most effective website possible.### Verification Specialist (Non Voice Process) - BangaloreApply: IN\\_Bangalore\\_Office: Full time: Posted 30+ Days Ago: R9951**What You'll Do**A successful **VERIFICATION SPECIALIST** will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.**Responsibilities:*** Manage Inbound and Outbound calls for employment, education and other references verifications.* Obtain Verification and references information via phone, fax, mail, etc.* Investigate and confirm reference credibility.* Update reference contact information within database.* Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.* Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)* Coordinate with other departments via phone and email regarding the status of the background check.* Transferring calls to appropriate departments* Update database and complete verification report.* Other duties may be required such as:* Setting up client orders* Completing database check* Work allocation duties* Quality checks**What You Will Need to be Successful:*** Experience doing Inbound calls/transactions is recommended (but not required).**What You May Need to be Successful:*** Requires excellent command on the English language and can handle conversational interviews.* Proficiency on basic computer applications, e.g. Microsoft office and Web browsers* Must be amenable to work remotely in the Night Shift and/or shifting schedules.* Willing to work on a **NIGHT SHIFT**schedule**Why Join Us at First Advantage?**At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.* Employee Impact Groups* FA Cares volunteer opportunities* Mentorship Advantage Program* SOAR, award-winning manager development program**What Are You Waiting For? Apply Today!**You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!**We have great people here and are looking for more. Come join us!****We have great people here and are looking for more. Come join us!**Follow us:* Facebook* Instagram* LinkedIn* X* YouTube***Equal Employment Opportunities at First Advantage****First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.*