Verification Specialist (Non Voice Process) - Mumbai

First Advantage Corporation; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

First Advantage Corporation is seeking a Verification Specialist (Non-Voice) in Mumbai to handle inbound and outbound calls for employment, education and reference verifications. The role emphasizes accuracy, attention to detail, and reporting findings to clients.

The position requires strong English communication, basic computer skills, and may include night shifts or rotating schedules. Remote work options are possible, with a focus on timely and accurate verification processes.

Qualifications

• Handles inbound/outbound verification calls (employment, education, references)
• Requires clear communication and data accuracy
• Proficient with basic MS Office and web browsers

Responsibilities

• Manage inbound and outbound calls for verification of employment, education and references.
• Obtain verification information via phone, fax, mail, etc.
• Investigate and confirm reference credibility and update records in database.
• Answer inquiries from candidates and clients about background check status.
• Coordinate with other departments to status background checks.

Skills

Inbound calls

English proficiency

Night shift availability

Job description

Verification Specialist (Non Voice Process) - MumbaiWe use cookies to make the safest and most effective website possible.### Verification Specialist (Non Voice Process) - MumbaiApply: IN\\_Mumbai\\_Office: Full time: Posted 30+ Days Ago: R9961**What You'll Do**A successful **VERIFICATION SPECIALIST** will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.**Responsibilities:*** Manage Inbound and Outbound calls for employment, education and other references verifications.* Obtain Verification and references information via phone, fax, mail, etc.* Investigate and confirm reference credibility.* Update reference contact information within database.* Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.* Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)* Coordinate with other departments via phone and email regarding the status of the background check.* Transferring calls to appropriate departments* Update database and complete verification report.* Other duties may be required such as:* Setting up client orders* Completing database check* Work allocation duties* Quality checks**What You Will Need to be Successful:*** Experience doing Inbound calls/transactions is recommended (but not required).**What You May Need to be Successful:*** Requires excellent command on the English language and can handle conversational interviews.* Proficiency on basic computer applications, e.g. Microsoft office and Web browsers* Must be amenable to work remotely in the Night Shift and/or shifting schedules.* Willing to work on a **NIGHT SHIFT**schedule**Why Join Us at First Advantage?**At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.* Employee Impact Groups* FA Cares volunteer opportunities* Mentorship Advantage Program* SOAR, award-winning manager development program**What Are You Waiting For? Apply Today!**You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!**We have great people here and are looking for more. Come join us!****We have great people here and are looking for more. Come join us!**Follow us:* Facebook* Instagram* LinkedIn* X* YouTube***Equal Employment Opportunities at First Advantage****First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.*