Venue Manager

OYO; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

OYO is seeking a Venue Manager responsible for converting leads via the calling app and achieving sales targets while driving profitability across venues and packages.

The role emphasizes revenue management, customer and owner relationships, and smooth venue operations. Travel to assigned venues is expected; smartphone and laptop are required, with reimbursements provided.

Qualifications

• Minimum 1 year in B2C/inside sales.
• Experience in hotel/events/hospitality preferred.
• Fluent in English and local language.
• Willingness to travel to venues; travel reimbursement.

Responsibilities

• Connect leads through the calling app and drive conversions to hit sales targets.
• Manage revenue flow via relationships with customers and owners; implement marketing solutions.
• Ensure target achievement through revenue generation and collections for venues and products.
• Oversee smooth venue operations through stakeholder management.
• Supervise events to deliver excellent customer experience.
• Have signing authority for sales contracts with customers on behalf of the company.
• Identify and negotiate vendor rates per central guidance.

Skills

Inside Sales

B2C Sales

Customer Relationship

Negotiation

Tools

Windows 10

Android smartphone

Job description

Role & responsibilities

A Venue Manager will be responsible to

• Ensure all incoming customer leads are connected with through the calling app (Avg 50+ customer call on daily basis) and lead conversion / sales maximisation to achieve sales target and drive profitability along with other business metrics, as communicated.
• Revenue management to ensure revenue flow through healthy customer and owner relationships and execution of effective marketing solutions, as launched time to time.
• Ensure target achievement through revenue generation & collection effectively split across venues and products/packages tagged to them.
• To ensure smooth operations at the venue through stakeholder management (both internal and external).
• Supervise and ensure smooth execution of events for an excellent customer experience.
• Signing authority for entering into contracts with customers for sales bookings on behalf of company.
• Vendor optimization identification and negotiation of vendor rates for signing and approving contracts as per guidance from the central team.

Preferred candidate profile

Requirements

• At least one year of work experience in B2C/inside sales.
• Prior experience in hotel / events / hospitality sectors preferred, but not mandatory.
• Fluency in English and respective local language.
• Willingness to travel to assigned venues (travel reimbursement will be applicable).
• Candidate should have their own smartphone (Android version 7 or above with call recording facility) to run calling app (phone reimbursement applicable).
• Candidate should have their own Windows 10 laptop (device allowance will be provided every month).
• Willing to work 6 days / week (weekends working, week-off on Monday).