Venue Manager

OYO; Patna, Kolkata District; On-site; INR 250,000 - 380,000; Full time

Job summary

OYO in Patna is seeking a proactive inside sales executive to connect with incoming customer leads via the calling app, aiming to convert them into bookings and drive profitability. You will handle about 50+ calls daily and coordinate with venues to maximize revenue.

The role requires fluency in English and local language, willingness to travel to venues, and owning a smartphone and laptop with allowances. 6-day work week with weekend shifts and Monday off; travel reimbursements apply.

Qualifications

• 1 year of experience in B2C/inside sales.
• Hospitality experience preferred but not mandatory.
• Fluency in English and local language.
• Willingness to travel to assigned venues; travel reimbursement provided.
• Own smartphone (Android 7+ with call recording).
• Own Windows 10 laptop; device allowance provided monthly.
• Conveyance preferred (two-wheeler).
• Willing to work 6 days per week; weekends; Monday off.

Responsibilities

• Connect all incoming customer leads via the calling app (avg 50+ calls daily).
• Drive lead conversion and sales maximisation to meet targets and profitability.
• Manage revenue flow through relationships with customers and owners; execute marketing solutions.
• Ensure target achievement through revenue generation and collection across venues/products.
• Oversee venue operations via stakeholder management (internal and external).
• Supervise events to ensure excellent customer experience.
• Have signing authority for contracts with customers for sales bookings on behalf of the company.
• Identify and negotiate vendor rates as per central guidance.

Skills

Inside sales

B2C sales

Hospitality knowledge

English fluency

Local language fluency

Job description

Role & responsibilities

• Ensure all incoming customer leads are connected with through the calling app(Avg 50+ customer call on daily basis) and lead conversion / sales maximisation to achieve sales target and drive profitability along with other business metrics, as communicated.
• Revenue management to ensure revenue flow through healthy customer and owner relationships and execution of effective marketing solutions, as launched time to time
• Ensure target achievement through revenue generation & collection effectively split across venues and products/packages tagged to them
• To ensure smooth operations at the venue through stakeholder management (both internal and external)
• Supervise and ensure smooth execution of events for an excellent customer experience
• Signing authority for entering into contracts with customers for sales bookings on behalf of company
• Vendor optimization identification and negotiation of vendor rates for signing and approving contracts as per guidance from the central team

Preferred candidate profile

• At least one year of work experience in B2C/inside sales
• Prior experience in hotel / events / hospitality sectors preferred, but not mandatory
• Fluency in English and respective local language
• Willingness to travel to assigned venues (travel reimbursement will be applicable)
• Candidate should have their own smartphone (Android version 7 or above with call recording facility) to run calling app (phone reimbursement applicable)
• Candidate should have their own Windows 10 laptop (device allowance will be provided every month)
• Candidate should preferably have their own conveyance (two wheeler)
• Willing to work 6 days / week (weekends working, week-off on Monday