Manager - Guest Relations

Netplay Sports; Warangal; On-site; INR 300,000 - 500,000; Full time

Job summary

Netplay Sports in Warangal, Telangana, India, invites applications for a Customer Registration and Sales Executive to join our center team. The role focuses on engaging visitors, converting inquiries into registrations, and maintaining precise records of all contact and enrollment activity.

You will answer phone calls, follow up on leads, and collaborate with members and coaching participants to ensure a smooth registration process while contributing to the achievement of sales targets.

Qualifications

• Sales experience in services is required.
• Excellent communication and counselling abilities.
• Ability to work flexible hours in a fast-paced environment.

Responsibilities

• Counsel visitors and convince them to register.
• Answering phone calls and keeping records of all enquires.
• Follow Up on Leads.
• Ensure achievement of sales targets. Maintain good relations with all guests.
• Correspond with members and coaching participants.
• Maintain records of all registrations.
• Management of activities at the center and general center maintenance.

Skills

Sales

Customer facing

Communication

Counselling

MS Office

Record keeping

Lead follow-up

Tools

MS Office

Job description

Role & responsibilities:

• Counsel visitors and convince them to register.


• Answering phone calls and keeping records of all enquires.


• Follow Up on Leads.


• Ensure achievement of sales targets. Maintain good relations with all guests. .


• Correspond with members and coaching participants.


• Maintain records of all registrations.


• Management of activities at the center and general center maintenance.

Preferred candidate profile:

• Must have at least 4 years of experience in sales of services, Customer facing role.


• Personality: Cheerful, outgoing disposition with high standards of personal hygiene and corporate grooming.


• Self-driven with strong adherence to deadlines.


• Strong communication and counselling skills.


• Excellent problem-solving and customer service skills.


• Should be energetic with a passion to learn and grow.


• Working knowledge of MS Office, Internet, etc.


• Ability to work flexible hours in a fast-paced environment