Vendor Management Manager

crewlia; India; Remote; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Bonus program

Learning stipend

Health benefits

Remote work

Flexible hours

Job summary

Crewlia is seeking a resourceful Vendor Management Manager to join our growing remote team. The role focuses on shaping operations, driving strategic initiatives, and delivering exceptional results while coordinating across departments in a fast-paced environment.

You will troubleshoot complex issues, manage project timelines, and ensure accurate stakeholder records. This remote, flexible role includes a performance-based bonus and annual learning stipend, with health benefits varying by

Qualifications

• Excellent written, verbal, and asynchronous communication.
• De-escalation, problem-solving, and relationship management.
• Proven track record in operations, project management, or client success.

Responsibilities

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Manage project timelines, resource allocation, and cross-team coordination.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Collaborate with internal departments to ensure seamless service delivery.
• Maintain highly detailed and accurate records of all stakeholder interactions.

Skills

Vendor management

Operations leadership

Customer success

CRM proficiency

Data analytics

Job description

We are actively seeking a resourceful Vendor Management Manager to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Manage project timelines, resource allocation, and cross-team coordination.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Collaborate with internal departments to ensure seamless service delivery.
• Maintain highly detailed and accurate records of all stakeholder interactions.

Required Skills & Qualifications:

• Exceptional written, verbal, and asynchronous communication capabilities.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• High-level proficiency with modern cloud-based enterprise solutions.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven track record in operations, project management, or client success.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.