Head of Vendor Management

crewlia; India; Remote; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Job summary

Crewlia is seeking a forward-thinking Head of Vendor Management to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results across the function.

The role blends big-picture thinking with hands-on, tactical execution to ensure scalable vendor management globally. You will lead a distributed team, manage budgets, and leverage CRM tools to improve customer outcomes while maintaining detailed stakeholder records and data-driven decision

Qualifications

• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Experience operating in a fully remote, distributed environment.
• Strong organizational skills with the ability to prioritize effectively.
• Excellent de-escalation, problem-solving, and customer relationship management talents.
• Proficiency with helpdesk, ticketing, or CRM software.

Responsibilities

• Manage project timelines, resource allocation, and cross-team coordination.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Skills

Remote work experience

Prioritization skills

Stakeholder management

Leadership of distributed teams

Customer relationship management

Analytical thinking

Problem solving

Tools

CRM software

Helpdesk / ticketing systems

Job description

We are actively seeking a forward-thinking Head of Vendor Management to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Manage project timelines, resource allocation, and cross‑team coordination.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Lead, mentor, and structurally scale a high‑performing, globally distributed team.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Required Skills & Qualifications:

• Proven comfort and productivity operating in a fully remote, distributed environment.
• Highly organized methodology with a strong ability to prioritize effectively.
• Excellent de‑escalation, problem‑solving, and customer relationship management skills.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Strong analytical abilities coupled with a commitment to data‑driven decision making.
• Fully remote, flexible work hours
• Performance‑based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high‑impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.