Vendor Management Analyst

crewlia; India; Remote; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Fully remote work hours

Opportunity to work on high-impact IT/

Job summary

Crewlia is seeking a creative Vendor Management Analyst to join our growing remote team. You will analyze workflows, coordinate with vendors, and drive service delivery across distributed departments.

The ideal candidate has 3-5 years in a relevant role, hands-on experience with helpdesk or CRM software, and excellent written and verbal communication for asynchronous collaboration. This fully remote position offers flexible hours and a performance-based bonus.

Qualifications

• 3-5 years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• High-level proficiency with remote collaboration platforms (Slack, Zoom, Teams).
• Exceptional written, verbal, and asynchronous communication capabilities.

Responsibilities

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Act as a reliable point of contact for external vendors, partners, or clients.
• Collaborate with internal departments to ensure seamless service delivery.
• Collaborate seamlessly across remote departments to achieve shared objectives.

Skills

Experience: 3-5 years

CRM software

Remote work experience

Communication tools: Slack/Zoom/Teams

Written and verbal communication

Tools

CRM software

Ticketing systems

Job description

We are actively seeking a creative Vendor Management Analyst to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Act as a reliable point of contact for external vendors, partners, or clients.
• Collaborate with internal departments to ensure seamless service delivery.
• Collaborate seamlessly across remote departments to achieve shared objectives.

Required Skills & Qualifications:

• 3-5 years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• High-level proficiency with remote collaboration platforms (Slack, Zoom, Teams).
• Exceptional written, verbal, and asynchronous communication capabilities.

What You’ll Bring:

• A proactive, solution-oriented mindset that thrives on solving complex problems.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability