Vendor Management Associate

crewlia; India; Remote; INR 500,000 - 1,200,000; Full time

Benefits offered by this job

Remote work with flexible hours

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits (varies)

Job summary

Crewlia is seeking a strategic Vendor Management Associate to join our growing remote team. In this role, you will shape operations, drive strategic initiatives, and deliver results within your area of responsibility. The ideal candidate blends big-picture thinking with hands-on execution.

You’ll gather client feedback, provide administrative support, respond to inquiries, manage timelines, and coordinate across teams to implement scalable solutions in a dynamic, remote-first environment.

Qualifications

• 1-3 years of progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.
• High-level proficiency with Google Workspace and Microsoft 365.

Responsibilities

• Gather, synthesize, and act upon critical client feedback to improve processes.
• Provide essential administrative, logistical, and operational support to the team.
• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Skills

Customer relationship management

De-escalation

Problem-solving

Organization

Tools

Helpdesk / ticketing / CRM software

Google Workspace

Microsoft 365

Job description

We are actively seeking a strategic Vendor Management Associate to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Gather, synthesize, and act upon critical client feedback to improve processes.
• Provide essential administrative, logistical, and operational support to the team.
• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Required Skills & Qualifications:

• 1-3 years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de‑escalation, problem‑solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.
• High-level proficiency with Google Workspace and Microsoft 365.

What You’ll Bring:

• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• A proactive, solution‑oriented mindset that thrives on solving complex problems.
• Fully remote, flexible work hours
• Performance‑based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high‑impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.