Client Support Associate

crewlia; India; Remote; INR 600,000 - 900,000; Full time

Benefits offered by this job

Performance-based bonus

Learning & development stipend

Health and wellness benefits

Fully remote

Flexible hours

Job summary

crewlia is seeking a visionary Client Support Associate to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results within your functional area.

The role blends big-picture thinking with hands-on execution and requires strong communication, CRM proficiency, and a collaborative mindset. In this fully remote position, you will work with cross-functional teams, manage client inquiries, and optimize workflows.

Qualifications

• Experience using project management tools such as Asana, Jira or Monday.com.
• Ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Familiarity with helpdesk, ticketing or CRM software.

Responsibilities

• Collaborate with internal departments to ensure seamless service delivery.
• Analyze workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Maintain highly accurate internal records and ensure data hygiene.
• Document all stakeholder interactions accurately.

Skills

Multitasking

Written communication

Verbal communication

CRM knowledge

Customer service

De-escalation

Tools

Asana

Jira

Monday.com

Job description

We are actively seeking a visionary Client Support Associate to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Collaborate with internal departments to ensure seamless service delivery.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Maintain highly accurate internal records and ensure strict data hygiene protocols.
• Maintain highly detailed and accurate records of all stakeholder interactions.

Required Skills & Qualifications:

• High-level proficiency with industry-standard project management software (Asana, Jira, Monday).
• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de-escalation, problem-solving, and customer relationship management skills.

What You’ll Bring:

• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.