Customer Experience Analyst

crewlia; Indien; Remote; INR 800.000 - 1.400.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus structure

Annual learning & development stipend

Health and wellness benefits

Fully remote, flexible work hours

Zusammenfassung

Crewlia is seeking a data-informed Customer Experience Analyst to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results within your functional area, combining big-picture thinking with hands-on execution.

In this role, you will serve as a point of contact for vendors and clients, maintain detailed stakeholder records, and coordinate across departments to ensure high-quality service delivery in a fully remote, distributed environment.

Qualifikationen

• 3-5 years of progressive success in a relevant functional role.
• Excellent written, verbal, and asynchronous communication capabilities.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Strong prioritization and organizational skills.

Aufgaben

• Act as a reliable point of contact for external vendors, partners, or clients.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Collaborate with internal departments to ensure seamless service delivery.
• Manage project timelines, resource allocation, and cross-team coordination.
• Collaborate seamlessly across remote departments to achieve shared objectives.

Kenntnisse

Communication

CRM software

Organization

Remote experience

Stakeholder management

Tools

Ticketing systems

Jobbeschreibung

We are actively seeking a data-informed Customer Experience Analyst to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Act as a reliable point of contact for external vendors, partners, or clients.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Collaborate with internal departments to ensure seamless service delivery.
• Manage project timelines, resource allocation, and cross-team coordination.
• Collaborate seamlessly across remote departments to achieve shared objectives.

Required Skills & Qualifications:

• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Highly organized methodology with a strong ability to prioritize effectively.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• 3-5 years of demonstrated, progressive success in a relevant functional role.

What You’ll Bring:

• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Exceptional stakeholder management, active listening, and negotiation skills.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.