US Voice Process - Customer Care Executive | Noida sec 62

Orion It Services; Dadri; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Training & development

Friendly environment

Growth opportunities

5-day workweek

US night shift

Weekends off

Job summary

Orion It Services in India is seeking immediate joiners for a US-based outbound call center role. You will handle outbound calls, provide product and account information, and maintain accurate customer interaction records, working on fixed US night shifts.

The ideal candidate has strong English communication, basic computer and typing skills, and solid customer-service and problem-solving abilities. This is a full-time position offering training, career development, and a friendly environment

Qualifications

• Excellent verbal and written communication skills in English.
• Basic computer knowledge and typing skills.
• Ability to work in US night shifts.
• Strong problem-solving and customer service skills.

Responsibilities

• Handle outbound calls for US-based clients.
• Provide accurate information regarding products, services, and account-related queries.
• Maintain detailed and accurate records of customer interactions.
• Meet individual and team performance metrics.
• Follow company policies, client guidelines, and compliance requirements.

Skills

English communication

Typing skills

Computer basics

Customer service

Problem solving

US night shift

Job description

IMMEDIATE JOINERS PREFERRED

Role & responsibilities

• Handle outbound calls for US-based clients.
• Provide accurate information regarding products, services, and account-related queries.
• Maintain detailed and accurate records of customer interactions.
• Meet individual and team performance metrics.
• Follow company policies, client guidelines, and compliance requirements.

Preferred candidate profile

• Excellent verbal and written communication skills in English.
• Basic computer knowledge and typing skills.
• Ability to work in US night shifts.
• Strong problem-solving and customer service skills.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive training and career development opportunities.
• Friendly and professional work environment.
• Growth opportunities within the organization.

Other Benefits

• 5-day working (Monday to Friday)
• Fixed US shift
• Saturday & Sunday fixed week-offs
• No cab facility