Customer Care Executive

TP; Greater Noida, Ghaziabad District, Dadri; On-site; INR 290,000 - 391,000; Full time

Benefits offered by this job

5 Days Working

2 Rotational Week Offs

Cab Facility (Pick & Drop)

International US process

Career growth opportunities

Job summary

Teleperformance in Noida is hiring for a US Voice Process – Logistics role, handling customer calls for a US-based logistics process with a focus on effective solutions and high service standards.

We seek candidates with excellent English communication, a customer‑focused approach, and willingness to work in US rotational shifts. Fresh graduates or those with at least 6 months of voice process experience from Noida are encouraged to apply. Salary ranges ₹26,000–₹35,000 per month.

Qualifications

• Excellent English communication skills.
• Customer-focused mindset.
• Willingness to work in US rotational shifts.

Responsibilities

• Handle inbound/outbound customer calls for the US logistics process.
• Understand customer queries and provide accurate resolutions.
• Maintain professional and effective communication with customers.
• Follow process guidelines, quality standards, and company policies.
• Document customer interactions and update relevant information in the system.
• Meet defined productivity, quality, and customer satisfaction targets.
• Coordinate with internal teams whenever required to resolve customer issues.

Skills

excellent English communication skills

customer-focused approach

Job description

Customer Support Executive US Voice Process (Logistics)

Teleperformance

Sector 135, Noida, Uttar Pradesh

Full-Time | Voice Process | US Process

Job Description

Teleperformance is hiring for an US Voice Process – Logistics role in Noida. The position involves handling customer interactions for a US-based logistics process and providing effective solutions while maintaining excellent customer service standards.

We are looking for candidates with excellent English communication skills, a customer-focused approach, and the ability to work in a rotational shift environment.

Key Responsibilities

• Handle inbound/outbound customer calls for the US logistics process.
• Understand customer queries and provide accurate resolutions.
• Maintain professional and effective communication with customers.
• Follow process guidelines, quality standards, and company policies.
• Document customer interactions and update relevant information in the system.
• Meet defined productivity, quality, and customer satisfaction targets.
• Coordinate with internal teams whenever required to resolve customer issues.

Eligibility Criteria

• Graduates: Freshers with excellent English communication skills can apply.
• Undergraduates: Minimum 6 months of voice process experience required.
• Strong verbal and written communication skills.
• Comfortable working in US rotational shifts.
• Candidates from Noida are preferred.

Salary

26,000 – 35,000 per month (in-hand)

Salary will depend on the candidate's experience, communication skills, and interview performance.

Benefits

• 5 Days Working
• 2 Rotational Week Offs
• Both-Side Cab Facility (Pick & Drop)
• Opportunity to work in an international US process
• Career growth opportunities

Hiring Process

Candidates may be required to attend a virtual interview followed by further rounds as per the company's recruitment process.

Note: Candidates should be comfortable with rotational shifts and should possess excellent English communication skills.