Senior Customer Representative

Tech Mahindra; Dadri; On-site; INR 335,000 - 580,000; Full time

Benefits offered by this job

Attractive Salary + Performance Incent

Both-side Cab Facility (if applicable)

Career Growth Opportunities

Paid Training

Immediate Joiners Preferred

Job summary

Tech Mahindra in Noida is hiring for US Telecom Process (International Voice). This role requires handling inbound calls for a US telecom client and working in rotational night shifts (US shift) from office.

You will resolve queries related to mobile, internet, billing, plans and technical issues, document interactions in the CRM, and maintain quality and productivity targets. Eligibility includes graduation, excellent English, and at least 6 months of international voice experience (freshers

Qualifications

• Excellent English communication skills.
• Graduate/Undergraduate.
• Minimum 6 months of International Voice experience preferred.

Responsibilities

• Handle inbound customer calls for a US telecom client.
• Resolve customer queries related to mobile, internet, billing, plans, and technical issues.
• Deliver excellent customer service while meeting quality and productivity targets.
• Accurately document customer interactions in the CRM system.
• Follow company policies and process guidelines.

Skills

Excellent English communication

Education

Graduate/Undergraduate

Job description

Hiring US Telecom Process (International Voice)

Location: Noida

Process: US Telecom International Voice

Shift: Rotational Night Shift (US Shift)

Working Days: 5 Days Working | Rotational Week Off

Mode: Work from Office

Job Responsibilities:

• Handle inbound customer calls for a US telecom client.
• Resolve customer queries related to mobile, internet, billing, plans, and technical issues.
• Deliver excellent customer service while meeting quality and productivity targets.
• Accurately document customer interactions in the CRM system.
• Follow company policies and process guidelines.

Eligibility:

• Graduate/Undergraduate.
• Excellent English communication skills.
• Minimum 6 months of International Voice experience preferred (Freshers can apply if the process allows).
• Comfortable working in US rotational shifts.

Perks & Benefits:

• Attractive Salary + Performance Incentives
• Both-side Cab Facility (if applicable)
• Career Growth Opportunities
• Paid Training
• Immediate Joiners Preferred