Technical Support - US Voice [Noida]

Stratus; New Delhi; On-site; INR 212,040 - 424,080; Full time

Benefits offered by this job

Cab facility within 30km of Sector 135, Noida

Job summary

A leading BPO company based in Noida is seeking a Technical Support Representative for a US Voice process. The role requires excellent English communication and proficiency in MS Office. Candidates should have at least 1 year of tech support experience in an international BPO. Responsibilities include handling inbound calls, resolving queries, and documenting actions. A salary of ₹19,000 to ₹38,000 per month is offered with the possibility of immediate joining and cab facilities provided within 30 km of Sector 135, Noida.

Qualifications

• 1 year of experience in Tech Support in an international BPO (US voice process preferred).

Responsibilities

• Handle technical support on International Inbound Calls [US].
• Resolve customer queries within the assigned time frame.
• Document actions and resolutions.

Skills

Excellent English language skills (spoken & written)

Proficiency with MS Office

Basic typing skills (above 25 wpm)

Good telephonic communication skills

Upbeat and positive personality

Ability to work in a team

Excellent problem solving skills

Education

Education class 12+

Job description

Immediate Joining preferred

This is a Noida based position for a Technical Support Representative in a US Voice process

Experience

1 years of experience in Tech Support in an international BPO (US voice process preferred)

Education class 12+

Skills Required

• Excellent English language skills are required (spoken & written)
• Proficiency with MS Office
• Basic typing skills - above 25 wpm
• Good telephonic communications skills - be able to listen and respond appropriately
• Upbeat and positive personality
• Ability to work in a team
• Excellent problem solving skills

Roles & Responsibilities

• Handle technical support on International Inbound Calls [US].
• Resolve customer queries within the assigned time frame.
• Documents actions and resolutions

SALARY & BENEFITS

Salary Rs. 19,0000 - 38,000/month

Cab facility is provided within 30kms of Sector 135, Noida

OTHER INFORMATION

• Two rounds of client interviews
• In most cases, Offer Letters are issued on the same day
• Candidates that can join immediately are preferred
• Maximum Notice period 30 days
• Telephonic Interviews available on a case-by-case basis
• Work/ shift times: 5:30pm to 2:30am
• 5 day week with Rotational Shifts/ Days off