Customer Support Associate - US Voice [Noida]

Stratus; Delhi Cantonment; On-site; INR 200,880 - 279,000; Full time

Benefits offered by this job

Cab facility within 35 kms

5-day work week

Rotational Shifts

Job summary

A customer service company in Noida is looking for a Customer Service Representative. The role requires handling international inbound calls and resolving customer queries. Candidates should have 0-3 years of experience in an international BPO and excellent English language skills. The position offers a salary range of Rs. 18,000 to 25,000 per month, along with cab facilities. Immediate joining is preferred, and online interviews are available.

Qualifications

• 0 - 3 years of experience in international BPO (US voice process preferred).
• Excellent English language skills are required, both spoken and written.

Responsibilities

• Handle International Inbound Calls (US).
• Resolve customer queries within the assigned time frame.
• Document actions and resolutions.

Skills

Excellent English language skills (spoken & written)

Good phone communications skills

Upbeat and positive personality

Ability to work in a team

Good problem solving skills

Education

Class 12+

Job description

Immediate Joining preferred

This is a Noida based position for a Customer Service Representative. This is a pure customer service role.

Experience

0 - 3 years of experience in international BPO (US voice process preferred)

Education Class 12+

Skills Required

• Excellent English language skills are required (spoken & written)
• Good phone communications skills - be able to listen and respond appropriately
• Upbeat and positive personality
• Ability to work in a team
• Good problem solving skills

Roles & Responsibilities

• Handle International Inbound Calls (US).
• Resolve customer queries within the assigned time frame.
• Documents actions and resolutions

SALARY & BENEFITS

Salary Rs. 18,0000 - 25,000/month

Cab facility within 35 kms Noida, Sector 135

OTHER INFORMATION

Work/ shift times: 9.5 hours between [4:00pm to 7:00 am]

5 day week with Rotational Shifts/Consecutive Days off

Two rounds of client interviews & Test

In most cases, Offer Letters are issued within 48 hours

Candidates that can join immediately are preferred

Maximum Notice period 30 days

Online Interviews available on Google Meet