International Voice Process Executive : US Customer Service

Prove It Catalysts; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Night Shift Allowance

One-way Cab Facility

PF / statutory benefits as applicable

Training and development opportunities

Career growth opportunities

Job summary

Prove It Catalysts is seeking confident, customer-focused individuals to join our US Customer Service team. You will interact with US customers by phone and assist with scheduling, appointment requests and general service queries.

The role requires excellent spoken English, a professional telephone manner, strong listening skills, and the ability to work with multiple applications. Training and structured processes support performance and career growth.

Qualifications

• Excellent spoken English and clear pronunciation.
• Good listening and comprehension skills.
• Confident and professional telephone manner.
• Willingness to learn and follow processes.

Responsibilities

• Handle inbound and outbound calls with US customers.
• Understand customer requirements and provide appropriate assistance.
• Schedule, reschedule and confirm appointments.
• Respond to customer questions professionally and accurately.
• Maintain accurate customer and appointment information.
• Follow defined processes, quality standards and call-handling guidelines.
• Escalate customer issues when required.
• Maintain expected productivity and quality standards.
• Ensure a professional and positive customer experience.

Skills

English fluency

Phone etiquette

Customer service

Listening skills

Interpersonal skills

Typing speed

Multi-app use

Data entry

Willingness to learn

Teamwork

Job description

About the Role:

We are looking for confident and customer-focused individuals to join our US Customer Service team.

The role involves interacting with customers in the United States over the phone and assisting them with scheduling, appointment-related requests and general service queries.

Key Responsibilities:

• Handle inbound and outbound calls with US customers.
• Understand customer requirements and provide appropriate assistance.
• Schedule, reschedule and confirm appointments.
• Respond to customer questions professionally and accurately.
• Maintain accurate customer and appointment information.
• Follow defined processes, quality standards and call-handling guidelines.
• Escalate customer issues when required.
• Maintain expected productivity and quality standards.
• Ensure a professional and positive customer experience.

What We Are Looking For:

• Excellent spoken English and clear pronunciation.
• Good listening and comprehension skills.
• Comfortable communicating with US customers.
• Confident and professional telephone manner.
• Good customer-handling and interpersonal skills.
• Basic computer knowledge.
• Ability to work with multiple applications while speaking with customers.
• Good typing and data-entry skills.
• Willingness to learn and follow processes.
• Ability to work independently and as part of a team.

Compensation:

3.0 - 4.5 LPA, depending on experience and interview performance

Additional benefits may include:

• Night Shift Allowance
• One-way Cab Facility, subject to eligibility
• PF / statutory benefits as applicable
• Training and development opportunities
• Career growth opportunities

Why Join Us?

• Opportunity to work with US customers.
• Structured training and process learning.
• Professional and supportive work environment.
• Performance-based incentives.
• Opportunities for career progression.