US Voice Process Associate – Ahmedabad

Digitel Media LLP; Ahmedabad District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Leave encashment

Performance-based incentives

Career growth opportunities

Job summary

Digitel Media LLP in Ahmedabad, Gujarat, is hiring a US Voice Process Associate to handle inbound and outbound calls with US-based customers. You will engage customers, record details, and meet performance standards while following scripts.

The role requires good spoken English, clear telephone communication, and willingness to work night shifts (7:00 PM to 5:00 AM). Freshers may apply; on-site office in Bodakdev. Compensation includes ₹15,000–₹25,000 per month plus performance incentives.

Qualifications

• Good spoken English communication skills.
• Ability to communicate clearly over the phone.
• Willingness to work during night hours.
• Freshers may apply.
• Previous BPO, customer service, telesales, or voice process experience is an advantage.

Responsibilities

• Handle inbound and outbound calls with US-based customers.
• Communicate with customers clearly over the phone.
• Generate leads according to the assigned process.
• Meet assigned call, quality, and performance targets.
• Record call details and customer information in the CRM.
• Follow approved scripts and process guidelines.
• Maintain accurate customer and call records.
• Follow company policies and quality standards.

Skills

Spoken English

Night shift availability

Phone communication

Job description

Company Overview

Digitel Media LLP is an international BPO company based in Ahmedabad. The company provides customer service and lead generation support for US-based clients.

Job Summary

The US Voice Process Associate will handle inbound and outbound calls with US-based customers. The role includes customer communication, lead generation, call documentation, and meeting assigned performance standards.

Responsibilities

• Handle inbound and outbound calls with US-based customers.
• Communicate with customers clearly over the phone.
• Generate leads according to the assigned process.
• Meet assigned call, quality, and performance targets.
• Record call details and customer information in the CRM.
• Follow approved scripts and process guidelines.
• Maintain accurate customer and call records.
• Follow company policies and quality standards.

Requirements

• Good spoken English communication skills.
• Ability to communicate clearly with customers over the phone.
• Willingness to work during night hours.
• Ability to work from the office in Bodakdev, Ahmedabad.
• Freshers may apply.
• Previous BPO, customer service, telesales, or voice process experience is an advantage.

Working Hours

• Shift timing: 7:00 PM to 5:00 AM
• Working days: Monday to Friday
• Weekly offs: Saturday and Sunday

Salary

• ₹15,000 to ₹25,000 per month.
• Performance-based incentives of up to ₹10,000 to ₹15,000 per month.

Benefits

• Health insurance
• Paid leave
• Leave encashment
• Performance-based incentives
• Career growth opportunities

Work Location

Bodakdev, S.G. Highway, Ahmedabad, Gujarat. This is an on-site position. Candidates should be able to commute to the office or relocate before joining.