Process Associate US VOICE Ahmedabad Night Shift

Digitel Media LLP; Ahmedabad District; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

Fixed monthly salary with incentives

Weekends off

Health insurance

Sick leave

Leave encashment

Career growth opportunities

Supportive work environment

Job summary

Digitel Media LLP in Ahmedabad is hiring for a night-shift BPO role. The position offers a fixed monthly salary plus performance-based incentives and a supportive work environment.

You will handle inbound and outbound voice calls for US-based customers, generate leads, and ensure service quality while maintaining CRM documentation. Freshers and experienced candidates are welcome; office is in Bodakdev, SG Highway, with weekends off.

Qualifications

• Fluent in English (spoken and written)
• Willing to work a full-time night shift (7:00 PM – 5:00 AM, Monday to Friday)
• Available to work from the office in Bodakdev, Ahmedabad
• Freshers and experienced candidates welcome; prior BPO or voice process experience is a plus

Responsibilities

• Handle inbound and outbound voice calls with US-based customers
• Generate leads and ensure consistent service quality
• Meet performance targets set for calls and conversions
• Maintain proper call documentation in CRM systems
• Follow standardized communication protocols and scripts
• Demonstrate professionalism and strong customer service in every interaction

Skills

Fluent English

Job description

Job Description

About The Company

We are a growing International BPO based in Ahmedabad, specializing in US Voice Process operations. We work with top-tier US clients to deliver high-quality customer service and lead generation support. If you have excellent English communication skills and are looking for stable night shift work, we invite you to join our professional team.

Key Responsibilities

• Handle inbound and outbound voice calls with US-based customers
• Generate leads and ensure consistent service quality
• Meet performance targets set for calls and conversions
• Maintain proper call documentation in CRM systems
• Follow standardized communication protocols and scripts
• Demonstrate professionalism and strong customer service in every interaction

Candidate Requirements

• Fluent in English (spoken and written)
• Willing to work a full-time night shift (7:00 PM – 5:00 AM, Monday to Friday)
• Available to work from the office in Bodakdev, Ahmedabad
• Freshers and experienced candidates welcomePrevious BPO or voice process experience is an added advantage

Benefits And Perks

• Fixed monthly salary with performance-based incentives
• Weekends off (Saturday and Sunday)
• Health insurance
• Paid sick leave
• Leave encashment benefits
• Career growth opportunities within the company
• Supportive and professional work environment

Salary Criteria

• 15,000-20,000 + Incentives up to 10000

Work Location

• Bodakdev, S.G. Highway, Ahmedabad
• Candidates must be able to commute or relocate prior to joining