US Voice Process Associate Ahmedabad

Digitel Media LLP; Ahmedabad District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Leave encashment

Performance-based incentives

Career growth opportunities

Job summary

Digitel Media LLP, based in Ahmedabad, seeks a US Voice Process Associate to handle inbound and outbound calls for US clients. You will engage customers, generate leads, document calls, and meet performance standards as part of a night-shift role.

Freshers may apply, and previous BPO or voice process experience is advantageous. Office location is Bodakdev, S.G. Highway, Ahmedabad, Gujarat, with on-site duties and standard Monday–Friday work weeks.

Qualifications

• Good spoken English communication skills.
• Ability to communicate clearly with customers over the phone.
• Willingness to work during night hours.
• Ability to work from the office in Bodakdev, Ahmedabad.
• Freshers may apply.
• Previous BPO, customer service, telesales, or voice process experience is an advantage.

Responsibilities

• Handle inbound and outbound calls with US-based customers.
• Communicate with customers clearly over the phone.
• Generate leads according to the assigned process.
• Meet assigned call, quality, and performance targets.
• Record call details and customer information in the CRM.
• Follow approved scripts and process guidelines.
• Maintain accurate customer and call records.
• Follow company policies and quality standards.

Skills

English communication

Night shift availability

Telephone communication

Job description

Job Description:

Company Overview

Digitel Media LLP is an international BPO company based in Ahmedabad. The company provides customer service and lead generation support for US-based clients.

Job Summary

The US Voice Process Associate will handle inbound and outbound calls with US-based customers. The role includes customer communication, lead generation, call documentation, and meeting assigned performance standards.

Responsibilities

• Handle inbound and outbound calls with US-based customers.
• Communicate with customers clearly over the phone.
• Generate leads according to the assigned process.
• Meet assigned call, quality, and performance targets.
• Record call details and customer information in the CRM.
• Follow approved scripts and process guidelines.
• Maintain accurate customer and call records.
• Follow company policies and quality standards.

Requirements

• Good spoken English communication skills.
• Ability to communicate clearly with customers over the phone.
• Willingness to work during night hours.
• Ability to work from the office in Bodakdev, Ahmedabad.
• Freshers may apply.Previous BPO, customer service, telesales, or voice process experience is an advantage.

Working Hours

• Shift timing: 7:00 PM to 5:00 AM
• Working days: Monday to Friday
• Weekly offs: Saturday and Sunday

Salary

• ₹15,000 to ₹25,000 per month.
• Performance-based incentives of up to ₹10,000 to ₹15,000 per month.

Benefits

• Health insurance
• Paid leave
• Leave encashment
• Performance-based incentives
• Career growth opportunities

Work Location

Bodakdev, S.G. Highway, Ahmedabad, Gujarat.

This is an on-site position. Candidates should be able to commute to the office or relocate before joining.