Voice/Chat Support Executive - International Process @Ahmedabad

Gautam Consultancy; Gandhinagar, Ahmedabad District; Vor Ort; INR 223.000 - 424.000; Vollzeit

Benefits dieser Stelle

Monthly performance bonuses

Night shift allowance

Cab facility

Growth opportunities

Zusammenfassung

Gautam Consultancy is hiring a Customer Support Representative to assist US and UK customers from our facility in Ahmedabad. You will handle voice and live chat, resolve issues efficiently, and maintain high service standards.

The role requires graduates with strong English skills, the ability to work 24/7 rotational shifts, and openness to both freshers and experienced candidates. Incentives and night allowances are offered along with cab facilities.

Qualifikationen

• Excellent spoken and written English skills are required.
• Open to Freshers or Experienced BPO candidates.
• Willing to work in rotational shifts across international time zones.

Aufgaben

• Assist international customers via phone calls and live chat.
• Diagnose and resolve customer issues promptly and accurately.
• Log interactions and track metrics like resolution rate and customer satisfaction.

Kenntnisse

English proficiency

Communication skills

Ausbildung

Graduate (Any stream)

Jobbeschreibung

Role: Customer Support Representative

Location: Prahladnagar, Ahmedabad

CTC: 20,000 -38,000 / month

About the Role

Join our international support team to assist US and UK customers with their queries through Voice and Live Chat. You will deliver efficient solutions, maintain high quality standards, and ensure complete customer satisfaction.

Key Responsibilities

• Assist international customers via phone calls and live chat.
• Diagnose and resolve customer issues promptly and accurately.
• Log interaction details and track key metrics like resolution rate and satisfaction scores.

Candidate Profile

• Excellent spoken and written English skills (grammar, accent, and listening).
• Open to both Freshers with strong communication and Experienced BPO candidates.
• Comfortable working international rotational shifts.

Education & Eligibility

• Graduate (Any stream)

Work Schedule

• 24/7 Rotational Shifts

Perks & Benefits

• Incentives: Monthly performance-based bonuses
• Night Allowance: Additional monthly payout for night shifts
• Cab Facility: Free pick-up & drop service
• Growth: Rapid internal promotions & global process exposure

HR Contact:9993688280