Process Associate – US VOICE | Ahmedabad | Night Shift

Digitel Media LLP; Ahmedabad District; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

Fixed monthly salary with incentives

Weekends off

Health insurance

Paid sick leave

Leave encashment benefits

Career growth opportunities

Supportive work environment

Job summary

Digitel Media LLP in Ahmedabad is recruiting for a night-shift voice process role handling inbound and outbound calls for US-based customers. The position offers a fixed monthly salary with performance incentives, weekends off, health insurance, and leave benefits.

Freshers are welcome and prior BPO experience is a plus; candidates must be able to commute to Bodakdev. The role requires excellent English communication and the ability to work on site in the office location, with growth

Qualifications

• Must be fluent in English (spoken and written).
• Willing to work a full-time night shift (7:00 PM – 5:00 AM, Mon to Fri).
• Available to work from the office in Bodakdev, Ahmedabad.
• Freshers and experienced candidates welcome.
• Prior BPO or voice process experience is a plus.

Responsibilities

• Handle inbound and outbound voice calls with US-based customers.
• Generate leads and ensure consistent service quality.
• Meet performance targets for calls and conversions.
• Maintain proper call documentation in CRM systems.
• Follow standardized communication protocols and scripts.
• Demonstrate professionalism and strong customer service in every interaction.

Skills

Fluent English

Night shift availability

Voice process experience

CRM familiarity

Education

No degree required

Tools

CRM systems

Job description

About The Company

We are a growing International BPO based in Ahmedabad, specializing in US Voice Process operations. We work with top-tier US clients to deliver high-quality customer service and lead generation support. If you have excellent English communication skills and are looking for stable night shift work, we invite you to join our professional team.

Key Responsibilities

• Handle inbound and outbound voice calls with US-based customers
• Generate leads and ensure consistent service quality
• Meet performance targets set for calls and conversions
• Maintain proper call documentation in CRM systems
• Follow standardized communication protocols and scripts
• Demonstrate professionalism and strong customer service in every interaction

Candidate Requirements

• Fluent in English (spoken and written)
• Willing to work a full-time night shift (7:00 PM – 5:00 AM, Monday to Friday)
• Available to work from the office in Bodakdev, Ahmedabad
• Freshers and experienced candidates welcome
• Previous BPO or voice process experience is an added advantage

Benefits And Perks

• Fixed monthly salary with performance-based incentives
• Weekends off (Saturday and Sunday)
• Health insurance
• Paid sick leave
• Leave encashment benefits
• Career growth opportunities within the company
• Supportive and professional work environment

Salary Criteria

• 15,000-20,000 + Incentives up to 10000

Work Location

• Bodakdev, S.G. Highway, Ahmedabad
• Candidates must be able to commute or relocate prior to joining