International Voice Associate

Keka Inc.; Ahmedabad District; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

Health insurance

Paid sick leave

Leave encashment

Career growth opportunities

Incentives/bonuses

Job summary

Digitel Media is hiring International Associates to support US-based clients via inbound and outbound calls. The role includes lead generation, client communication, relationship building, and achieving performance targets.

Freshers or experienced candidates are welcome. The position requires night shifts (7:00 PM–5:00 AM) and working from the Ahmedabad office, with opportunities for growth and bonuses.

Qualifications

• Excellent English communication skills (verbal and written).
• Willingness to work night shift 7:00 PM–5:00 AM.
• Based in Ahmedabad office.
• Freshers and graduates eligible.
• Customer service or international voice process experience is a plus.

Responsibilities

• Make and receive calls with US-based clients.
• Generate and qualify leads through telephone conversations.
• Communicate professionally and courteously with clients.
• Build rapport and maintain positive client interactions.
• Understand client requirements and provide information.
• Meet individual and team performance targets.
• Maintain required quality standards for client interactions.
• Follow company procedures and communication guidelines.

Skills

English proficiency

US client communication

Night shift

Ahmedabad office

Education

Undergraduate degree

Graduate degree

Job description

Digitel Media is hiring International Associates to support US-based clients through inbound and outbound calls. This role involves lead generation, client communication, relationship building, and achieving performance targets.

We welcome applications from both freshers and experienced candidates.

Responsibilities

• Make and receive calls with US-based clients.
• Generate and qualify leads through telephone conversations.
• Communicate with clients in a professional and courteous manner.
• Build rapport and maintain positive client interactions.
• Understand client requirements and provide appropriate information.
• Meet individual and team performance targets.
• Maintain the required quality standards for client interactions.
• Follow company procedures and communication guidelines.

Requirements

• Good English communication skills, both verbal and written.
• Comfortable communicating with US-based clients.
• Willingness to work a night shift from 7:00 PM to 5:00 AM.
• Comfortable working from the office in Ahmedabad.
• Customer service, telecalling, or international voice process experience is an advantage.
• Freshers are welcome to apply.
• Undergraduate and graduate candidates are eligible.

Compensation and Benefits

• Monthly salary of ₹15,000–₹20,000.
• Performance-based incentives and bonuses.
• Health insurance.
• Paid sick leave.
• Leave encashment.
• Opportunities for career growth and advancement.

Work Location

Required Skills

International Voice Calling communication skills Lead Generation cold calling