US Onboarding Associate

BIG Language Solutions, Inc.; Dadri; On-site; INR 4,323,000 - 6,244,000; Full time

Job summary

BIG Language Solutions, Inc. seeks a proactive US Client Onboarding Executive to lead onboarding for U.S.-based clients, ensuring a smooth transition from contract to full implementation.

You will be the primary contact during onboarding, coordinating with clients and internal teams. Ideal candidates will have strong communication, attention to detail, and the ability to manage paperwork, verify documents (I-9, W-4), and use Crimcheck and Nursys.

Qualifications

• 1+ years of US onboarding experience
• Excellent verbal and written communication
• Proficient in Microsoft Office
• Able to work with all levels of staff and management
• Explain technical concepts in simple terms
• Quick learner
• Detail-oriented with multitasking
• Team player with results-driven approach
• Energetic with strong interpersonal and communication skills

Responsibilities

• Serve as main contact during onboarding
• Issue and process onboarding paperwork
• Follow up with candidates to ensure paperwork and I-9 completion
• Collect and verify new hire documentation (I-9, W-4, deposits, ID)
• Review employment documents, I-9s, licenses using Crimcheck and Nursys
• Update onboarding tools as required
• Handle confidential candidate information
• Escalate delays or issues in real time for resolution

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Multitasking

Team player

Independent decision making

Problem solving

Tools

Crimcheck

Nursys

Microsoft Office

Job description

Job Description

Goal of Position: We are looking for a proactive and client-centric US Client Onboarding Executive to lead and manage the onboarding process for our U.S.-based clients. This role ensures a smooth and efficient transition from signed contract to full implementation, acting as the primary point of contact during the onboarding phase. The ideal candidate combines strong coordination skills with exceptional communication and a deep understanding of client needs.

Duties:

• Good Organizational skills, attention to details, excellent communications abilities.
• Serve as the main point of contact for talent during the onboarding process.
• Issue and process onboarding paperwork for new hires, ensuring 100% compliance with client-specific documentation.

• Follow up with candidates to ensure timely completion of all the paperwork and I-9 verification
• Collect and verify new hire documentation (I-9, W-4, direct deposit forms, identification, etc.).
• Review and verified employment documents, I-9s, licenses, and certifications using Crimcheck and Nursys
• Review the paperwork after completion and update the onboarding tools as per the requirement
• Handle sensitive candidate information with confidentiality and professionalism
• Escalate any delays, discrepancies, or issues in real time to ensure timely resolution

Skills/Qualifications:

• 1+ years of work experience as a US Onboarding
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• Ability to work successfully and professionally with all levels of employees and management.
• Ability to understand basic technical concepts and explain them in simple terms.
• Quick learner.
• Ability to troubleshoot, identify improvements, and make simple decisions independently.
• Strong attention to detail with ability to prioritize and handle multiple tasks at once.
• Strong team player with a results driven approach and who can work with limited guidance.
• Energetic person with strong interpersonal and communication skills, including active listening