US Onboarding Associate

BIG Language Solutions; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

BIG Language Solutions is seeking a proactive US Client Onboarding Executive to lead onboarding for our U.S.-based clients. You will be the primary contact during onboarding, coordinating paperwork, I-9 verification, and document reviews while ensuring compliance and timely deliverables.

The ideal candidate has 1+ year of onboarding experience, excellent communication, and solid IT literacy. Join a client-centric team with opportunities to streamline processes and improve onboarding tools.

Qualifications

• 1+ years of work experience as a US Onboarding.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• Ability to work with all levels of employees and management.
• Ability to understand basic technical concepts and explain them simply.
• Strong attention to detail and ability to multitask.
• Strong team player with a results-driven approach.
• Energetic with interpersonal and active listening skills.

Responsibilities

• Good Organizational skills, attention to details, excellent communications abilities.
• Serve as the main point of contact for talent during the onboarding process.
• Issue and process onboarding paperwork for new hires, ensuring 100% compliance with client-specific documentation.
• Follow up with candidates to ensure timely completion of all the paperwork and I-9 verification
• Review and verified employment documents, I-9s, licenses, and certificates using Crimcheck and Nursys
• Review the paperwork after completion and update the onboarding tools as per the requirement
• Handle sensitive candidate information with confidentiality and professionalism
• Escalate any delays, discrepancies, or issues in real time to ensure timely resolution

Skills

US Onboarding Experience

Communication Skills

Multitasking

Attention to detail

Interpersonal skills

Team player

Independent decision making

Tools

Microsoft Office

Job description

Goal of Position:

We are looking for a proactive and client-centric US Client Onboarding Executive to lead and manage the onboarding process for our U.S.-based clients. This role ensures a smooth and efficient transition from signed contract to full implementation, acting as the primary point of contact during the onboarding phase. The ideal candidate combines strong coordination skills with exceptional communication and a deep understanding of client needs.

Duties:

• Good Organizational skills, attention to details, excellent communications abilities.


• Serve as the main point of contact for talent during the onboarding process.


• Issue and process onboarding paperwork for new hires, ensuring 100% compliance with client-specific documentation.


• Follow up with candidates to ensure timely completion of all the paperwork and I-9 verification


• Review and verified employment documents, I-9s, licenses, and certificates using Crimcheck and Nursys


• Review the paperwork after completion and update the onboarding tools as per the requirement


• Handle sensitive candidate information with confidentiality and professionalism


• Escalate any delays, discrepancies, or issues in real time to ensure timely resolution

Skills/Qualifications:

• 1+ years of work experience as a US Onboarding


• Excellent verbal and written communication skills.


• Proficient in Microsoft Office.


• Ability to work successfully and professionally with all levels of employees and management.


• Ability to understand basic technical concepts and explain them in simple terms.


• Ability to troubleshoot, identify improvements, and make simple decisions independently.


• Strong attention to detail with ability to prioritize and handle multiple tasks at once.


• Strong team player with a results driven approach and who can work with limited guidance.


• Energetic person with strong interpersonal and communication skills, including active listening