US Healthcare Customer Support

BIG Language Solutions; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

BIG Language Solutions, Inc. is seeking customer-focused professionals to join our Healthcare Calling Process in Delhi.

The role involves assisting patients over the phone with scheduling and rescheduling medical appointments, while maintaining accurate records and following compliance guidelines. Ideal candidates have at least 1 year of voice/customer service experience, strong English communication, and the ability to work in rotational shifts.

Qualifications

• Minimum 1 year of voice/calling/customer service experience.

Responsibilities

• Handle inbound/outbound calls related to healthcare services.
• Assist patients with scheduling, rescheduling, and cancelling medical appointments.
• Provide accurate information regarding appointments and related queries.
• Understand customer requirements and provide empathetic, professional assistance.
• Maintain accurate records of interactions and appointment details.
• Follow defined processes, quality standards and compliance guidelines.
• Escalate complex queries to the appropriate team.
• Ensure a positive customer experience during sensitive healthcare conversations.

Skills

English communication

Customer service

CRM experience

Empathy

Tools

CRM systems

Job description

Role Description

We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

Key Responsibilities

• Handle inbound/outbound customer calls related to healthcare services.
• Assist patients with scheduling, rescheduling, and cancelling medical appointments.
• Provide accurate information regarding appointments, healthcare services, and related queries.
• Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
• Maintain accurate records of customer interactions and appointment details.
• Follow defined processes, quality standards, and compliance guidelines.
• Escalate complex or unresolved customer queries to the appropriate team.
• Ensure a positive customer experience while handling sensitive healthcare-related conversations.

Requirements

• Minimum 1 year of experience in a voice/calling/customer service process preferred.
• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.
• Excellent verbal communication skills in English.
• Good listening and interpersonal skills.
• Comfortable working in rotational shifts and rotational weekly offs.
• Basic computer knowledge and ability to work on CRM/calling systems.
• Candidates who can join immediately are preferred.