Customer Support Associate US Healthcare Voice Contractual Role

ResultsCX Named ‘Major Contender’ in Everest Group; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

ResultsCX in Bengaluru, Karnataka invites applications for a Seasonal Healthcare BPO/Customer Service role. Freshers or candidates with up to 6+ months of experience are welcome.

Work from office with a rotational night shift to support US healthcare processes. You will handle patient care calls, pharmacy support, grievances, and appeals, ensure accurate documentation, and collaborate with internal teams to resolve issues while upholding HIPAA and healthcare standards.

Qualifications

• Typing speed of 28+ WPM with 98% accuracy.
• Strong English communication (B1H or above).
• Basic knowledge of US Healthcare processes.
• Good attention to detail and customer service skills.
• MS Office and CRM knowledge is an added advantage.

Responsibilities

• Handle inbound/outbound calls related to patient care, pharmacy support, grievances, and appeals
• Provide accurate and empathetic customer support
• Maintain timely and accurate documentation
• Collaborate with internal teams for issue resolution
• Adhere to HIPAA and healthcare compliance standards

Skills

Typing speed 28+ WPM

English proficiency

US healthcare basics

Attention to detail

MS Office

CRM knowledge

Tools

MS Office

CRM

Job description

Employment Type: Seasonal

Experience: Fresher or 6+ months in Healthcare BPO/Customer Service

Work Mode: Work from Office

Shift: Rotational Night Shift

Requirements

• Typing speed: 28+ WPM with 98% accuracy
• Strong English communication skills (B1H or above)
• Basic knowledge of US Healthcare processes preferred
• Good attention to detail and customer service skills
• MS Office and CRM knowledge is an added advantage

Key Responsibilities

• Handle inbound/outbound calls related to patient care, pharmacy support, grievances, and appeals
• Provide accurate and empathetic customer support
• Maintain timely and accurate documentation
• Collaborate with internal teams for issue resolution
• Adhere to HIPAA and healthcare compliance standards