US Customer Support Representative

Nextdim Tech Services; Gurugram District; Presencial; INR 810.000 - 990.000; Jornada completa

Descripción de la vacante

Nextdim Tech Services in Gurugram, Haryana, invites applications for a Customer Care Executive role. You will be the first point of contact, handle inquiries, resolve issues, and provide information about our health-care product suites.

This on-site position offers training and growth opportunities in a fast-paced, customer-focused environment. The ideal candidate communicates clearly in English, has prior call center experience, and can type quickly.

Formación

• Excellent proficiency in spoken English with clear and effective communication.
• Proven experience in a Call Center or similar customer service role.
• Fast and accurate typing for data entry and call logging.
• Basic technology proficiency and ability to learn new systems quickly.
• Must be a resident of Delhi or NCR area.

Responsabilidades

• Manage a high volume of inbound customer calls in a timely and professional manner.
• Identify and assess customers' needs to achieve satisfaction, providing accurate information.
• Follow scripts and protocols to ensure consistency and quality in interactions.
• Keep records of customer interactions and process accounts.
• Go the extra mile to engage customers and provide world-class service.

Conocimientos

Excellent English communication

Call center experience

Typing speed

Herramientas

CRM software

Descripción del empleo

Job Description:

We are a US-based Health Care company at the forefront of innovation. We are dedicated to building an exceptional customer experience and are looking for passionate and driven individuals to join our fast-growing team. This is an opportunity to grow with us and be a part of the future of US Health Care.

Job Summary:

We are seeking a motivated and customer-focused Customer Care Executive to join our dynamic team. In this role, you will be the first point of contact for our customers, responsible for addressing their inquiries, resolving issues, and providing information about our products and services. The ideal candidate is an excellent communicator with the ability to stay composed and professional while ensuring a positive customer experience.

Core Responsibilities:

Manage a high volume of inbound customer calls in a timely and professional manner.

Identify and assess customers' needs to achieve satisfaction, providing accurate and complete information.

Follow communication scripts and protocols to ensure consistency and quality in customer interactions.

Keep records of customer interactions, process customer accounts, and file documents.

Go the extra mile to engage customers and provide a world-class service experience.

Required Qualifications:

Excellent proficiency in spoken English with clear and effective communication skills.

Proven experience in a previous role as a Call Center Representative or in a similar customer service position.

Fast and accurate typing speed to ensure efficient data entry and call logging.

Basic technology proficiency, including familiarity with standard office software and the ability to learn new systems quickly.

Must be a resident of Delhi or the National Capital Region (NCR).

Preferred Qualifications (Bonus Points):

Prior experience interacting with and supporting American customers.

Advanced computer skills and experience with CRM software.

What We Offer:

Salary: Upto 9 Lakhs per annum (negotiable), plus performance-based bonuses.

A positive and supportive work environment with opportunities for growth and upskilling.

Comprehensive training and development programs.

This is an on-site role; all necessary work equipment will be provided at our office location in Gurugram, Haryana.