Customer Support- International Voice Process

Ciel HR; Chennai; On-site; INR 250,000 - 400,000; Full time

Job summary

Ciel HR in Chennai invites applications for a US Customer Support Executive to assist US-based customers via phone, email and chat. Night shift availability and strong English skills are essential.

The role involves handling inquiries, resolving issues, updating CRM records, and meeting performance targets. Freshers are welcome, with BE/B.Tech preferred, and the ability to work in a US time zone.

Qualifications

• BE/B.Tech qualification is required.
• Freshers can apply.
• Good English fluency is mandatory.
• Willing to work in US night shifts.

Responsibilities

• Handle inbound and outbound calls from US customers.
• Respond to queries via calls, emails and live chat.
• Provide accurate information about products, services and policies.
• Resolve complaints professionally and efficiently.
• Maintain customer records in CRM systems and update information.
• Ensure customer satisfaction through timely follow-ups.
• Meet daily, weekly and monthly targets.
• Escalate complex issues to the appropriate departments.

Skills

English communication

American accent

Customer handling

Problem solving

Computer literacy

MS Office / CRM

Independence & teamwork

Listening skills

Typing skills

Education

BE/B.Tech

Job description

• Job Title: US Customer Support Executive
• Department: Customer Support / Operations
• Work Location: India
• Shift: US Shift (Night Shift)
• Employment Type: Full-Time

Job Summary

We are looking for a customer-focused US Customer Support Executive to handle customer inquiries from US-based customers through phone, email, and chat. The candidate should have excellent English communication skills, problem-solving abilities, and the flexibility to work in US night shifts.

Roles and Responsibilities

• Handle inbound and outbound customer calls from US customers.
• Respond to customer queries through calls, emails, and live chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints professionally and efficiently.
• Maintain customer records and update information in CRM systems.
• Ensure customer satisfaction through timely follow-ups.
• Meet daily, weekly, and monthly performance targets.
• Escalate complex issues to the appropriate departments.
• Maintain professional communication and follow company guidelines.

Required Skills

• Excellent verbal and written English communication.
• Good American accent comprehension.
• Strong customer-handling and problem-solving skills.
• Basic computer knowledge and typing skills.
• Knowledge of MS Office and CRM tools is an advantage.
• Ability to work independently and as part of a team.
• Good listening and multitasking abilities.

Eligibility Criteria

• Qualification: BE/B tech Required
• Experience: Freshers candidates can apply.
• Communication: Good English fluency is mandatory.
• Flexible to work in US night shifts.