Healthcare Customer Support Executive

Sutherland Global Services Private Limited; Hyderabad; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Sutherland Global Services Private Limited in Hyderabad, India, seeks a compassionate Healthcare Customer Support professional to be a trusted point of contact for patients and healthcare partners, delivering exceptional support with confidentiality.

You will handle inquiries via phone, email, and chat, troubleshoot issues, document interactions, and collaborate with internal teams to improve patient experience while upholding HIPAA and compliance standards.

Qualifikationen

• Excellent verbal and written communication in English.
• Empathetic and able to connect with customers during challenging situations.
• Strong problem-solving and critical-thinking skills.
• Experience with CRM software and Microsoft Office applications.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of healthcare terminology (preferred).
• HIPAA compliance and patient confidentiality knowledge (preferred).
• Willingness to learn and adapt to new tools and processes.

Aufgaben

• Respond to customer inquiries via phone, email, and chat with empathy and professionalism.
• Troubleshoot technical issues and guide customers to resolution.
• Document all interactions accurately and maintain records in compliance with healthcare regulations.
• Escalate complex issues to appropriate departments while keeping customers informed.
• Provide product and service information so customers understand healthcare solutions.
• Handle patient information with strict confidentiality.
• Collaborate with internal teams to improve customer experience.
• Follow up with customers to ensure satisfaction and gather feedback for improvement.
• Manage multiple requests simultaneously while maintaining quality.

Kenntnisse

Communication skills

Empathy

Problem solving

CRM software

MS Office

Multitasking

Attention to detail

HIPAA knowledge

Healthcare terminology

Willingness to learn

Tools

CRM software

Microsoft Office

Jobbeschreibung

Healthcare Company Description Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.

Job Description

We are seeking a compassionate and detail-oriented Healthcare Customer Support professional to join our growing team in Hyderabad, India. In this role, you will serve as a vital point of contact for our patients and healthcare partners, providing exceptional support while maintaining the highest standards of professionalism and confidentiality.

• Respond to customer inquiries via phone, email, and chat with empathy and professionalism, addressing healthcare-related questions and concerns.
• Troubleshoot technical issues and guide customers through problem resolution in a clear and supportive manner.
• Document all customer interactions accurately and maintain detailed records in compliance with healthcare regulations.
• Identify and escape complex issues to appropriate departments while keeping customers informed throughout the process.
• Provide product and service information to customers, ensuring they understand healthcare solutions and features.
• Handle sensitive patient information with discretion and maintain strict confidentiality standards.
• Collaborate with internal teams to improve customer experience and resolve systemic issues.
• Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
• Manage multiple customer requests simultaneously while maintaining quality and attention to detail.
• Adhere to company policies, healthcare compliance requirements, and quality assurance standards.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong empathy and ability to connect with customers during challenging situations.
• Demonstrated problem-solving skills and ability to think critically.
• Proficiency with customer relationship management (CRM) software and Microsoft Office applications.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of healthcare terminology and systems (preferred).
• Familiarity with HIPAA compliance and patient confidentiality requirements (preferred).
• Ability to remain calm and professional when handling difficult customer interactions.
• Willingness to learn and adapt to new tools and processes.
• Reliable attendance and commitment to meeting performance standards.

Additional Information

All your information will be kept confidential according to EEO guidelines.