Customer Service Representative

nirvanaHealth | RxAdvance; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading healthcare company is urgently hiring for the role of Customer Service Representative in Noida. The ideal candidate should have prior experience in inbound/outbound calls, excellent communication skills, and the ability to manage customer inquiries efficiently. As a CSR, you will be responsible for managing calls, resolving complaints, and ensuring high customer satisfaction. Candidates who can join immediately are preferred. Interested individuals can apply by sending their resumes to the provided email address.

Qualifications

• Graduation in any field is required.
• 2-6 years of experience in inbound/outbound calling.
• Comfortable working in rotational shifts.

Responsibilities

• Manage inbound & outbound calls and customer service inquiries.
• Handle issues related to claims and customer complaints.
• Collaborate with the team to resolve customer issues.

Skills

Excellent communication skills

Adaptability

Customer focus

Active listening

Education

Any Graduate

Job description

Be among the first 25 applicants.

Direct message the job poster from nirvanaHealth | RxAdvance.

Customer Service Representative at Amazon

URGENT HIRING ALERT!

Position: CUSTOMER SERVICE REPRESENTATIVE (CSR)

Job Description: We have openings for US Healthcare Customer Service Representative Management Process. As a healthcare Customer Service Representative, you will manage large volumes of inbound and outbound calls, follow communication scripts, handle various topics, and act as a liaison between our company and its customers. You will also evaluate documents to ensure accurate information for claims.

Position: Customer Support Representative (US/Voice) / Immediate joiners only

Qualification: Any Graduate

Experience: 2-6 years in inbound/outbound voice calling

Responsibilities:

• Manage inbound & outbound calls and customer service inquiries, assisting providers, pharmacies, and members with benefits or claim denials.
• Handle US Medical/PBM denied claims process.
• Manage utilization reviews including prior authorizations and appeals.
• Handle RCM cycle to manage financial aspects of patient encounters.
• Resolve customer complaints effectively.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Strive for high customer satisfaction.
• Maintain patience during case handling.
• Follow call center scripts for different topics.
• Collaborate with the team to resolve issues.
• Maintain and prepare activity reports.
• Adhere to quality standards, suggest procedural improvements.

Mandatory Skills/Experience:

• Excellent written and verbal communication skills.
• Comfortable with rotational shifts and holidays.
• Willing to work on inbound/outbound voice processes.

Requirements:

• Comfort with rotational shifts and Indian holidays.
• Strong phone and active listening skills.
• Customer focus and adaptability.
• Ability to multitask, prioritize, and manage time.
• US Healthcare experience is an advantage.
• Immediate joiners preferred.

Job Location: Sector 62, Noida

Interested candidates can send their resume to [e-mail].