URGENT Opening:: Salesforce Solution Architect / Application Architect

221 B Baker ST; Hyderabad; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

221 B Baker ST is seeking a Senior Salesforce Consultant/Engineer with deep Salesforce platform expertise to support discovery, assess environments, and design target-state architecture. The role involves engaging with business and technical stakeholders, evaluating Salesforce data models, integrations, and security, and shaping the roadmap for enterprise-scale transformations in a hybrid work setting.

Based in India with locations including Bangalore, Hyderabad, and other major cities, you will

Qualifications

• 8+ years with Salesforce, including enterprise-scale consulting.
• Ability to translate business needs into Salesforce capabilities.
• Experience with data migration and integrations across platforms.

Responsibilities

• Lead discovery sessions with customer success and cross-functional teams.
• Assess Salesforce environments, data models, configurations, and security.
• Recommend platform fit, data migration, and integration approaches.
• Collaborate with JSM, ServiceNow, and data-migration experts.
• Present findings to client stakeholders and leadership.

Skills

Salesforce Architecture

Solution Design

Stakeholder Engagement

Discovery & Assessment

Integrations & Data Flows

Tools

Jira Service Management

ServiceNow

Atlassian/Jira

Salesforce Platform Tools

Job description

Only Apply if you have a valid Salesforce Solution Architect / Application Architect certification.

Experience: 9 -12 Years (Not Mandatory if you have the certification)

Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad, and Coimbatore

Work Mode: Hybrid (2 days working from the office is mandatory)

Notice: Immediate

Shift: 2 PM to 11 PM IST

L1 Interview: In-person (mandate)

Please find below the JD.

We are looking for a Senior Salesforce Consultant / Salesforce Engineer who has :

Strong understanding of Salesforce architecture.

- Hands-on experience in architecture and solution design.

- The ability to engage and consult effectively with both business and technical stakeholders.

The Salesforce Consultant will bring deep Salesforce platform expertise to the discovery team, supporting requirements gathering, assessment of the existing Salesforce environments, data/process analysis, and evaluation of Salesforce as a potential target platform.

Key Responsibilities

• Participate in business and technical discovery sessions with Customer Success stakeholders and teams across acquired organizations.
• Understand and document current-state customer success processes, workflows, data structures, and platform usage.
• Assess existing Salesforce environments, including:
• Salesforce data model and objects
• Configuration and customization
• Workflows, automation, and business rules
• User roles, profiles, permissions, and security
• Integrations with other enterprise platforms
• Data quality, duplication, and dependencies
• Custom applications/components where applicable
• Work with cross-platform teams to understand how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.
• Identify Salesforce capabilities that can support the desired future-state customer success operating model.
• Evaluate gaps between current Salesforce capabilities and business/functional requirements.
• Provide recommendations on platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
• Contribute to the assessment of Salesforce as a potential target platform alongside JSM and other options.
• Support development of the future-state design and Design Blueprint, including Salesforce-specific recommendations and considerations.
• Identify key data migration considerations, including data mapping, data quality, historical data, transformation requirements, and migration dependencies.
• Identify risks, assumptions, constraints, and dependencies associated with the Salesforce platform.
• Collaborate closely with the broader discovery team, including consultants with JSM, ServiceNow, data migration, and business process expertise.
• Present Salesforce findings and recommendations to client stakeholders and senior leadership.

Required Skills & Experience

• 8+ years of experience working with Salesforce, with strong experience in Salesforce consulting, solution design, or platform architecture. (Not Mandatory if you have the certification)
• Strong understanding of the Salesforce platform, data model, configuration, automation, security, and integrations.
• Experience conducting Salesforce discovery and assessment for enterprise-scale transformation programs.
• Ability to translate business requirements into Salesforce capabilities and solution options.
• Strong understanding of data migration and data integration concepts, preferably involving Salesforce and other enterprise platforms.
• Experience assessing complex Salesforce environments with significant customization and/or integration footprints.
• Experience working on enterprise application consolidation, platform rationalization, or transformation programs.
• Strong analytical and problem-solving skills, with the ability to identify gaps and recommend pragmatic solutions.
• Strong communication skills and the ability to work directly with business and technical stakeholders.
• Comfortable working in a multi-platform environment and collaborating with architects/consultants across Salesforce, ServiceNow, JSM, and data migration.

Preferred / Nice-to-Have

• Salesforce certifications such as Salesforce Certified Administrator, Platform Developer, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Application/System Architect.
• Experience with Service Cloud and/or Salesforce Service capabilities, particularly in Customer Success or support organizations.
• Experience with Salesforce Data Cloud, where relevant to the target-state architecture.
• Experience with ServiceNow and/or Atlassian/Jira Service Management.
• Experience with Salesforce data migration from legacy or acquired-company environments.
• Experience in M&A integration / post-acquisition technology consolidation.
• Experience working on large-scale operating model and technology transformation initiatives.