Urgent Opening-Client Servicing - Field Sales - Ahmedabad

Infocom Network; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Infocom Network is seeking a proactive Client Servicing & Relationship Manager to act as the primary contact for assigned clients. You will build trusted relationships, conduct regular check-ins via calls, emails and visits, and understand client goals to propose relevant solutions that drive better results.

You will share product updates and add-on offerings to keep clients informed, drive timely renewals, track engagement, and identify upsell opportunities, collaborating with internal

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offeringto keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through relevant upsell and cross- sell solutions.
• Collaborate with internal teams to customize oerings as per client needs.

Job description

Roles and Responsibilities

Client Servicing & Relationship Management

Build trusted relationships with assigned clients and act as their primary point of contact.

Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged

Understand client business goals and suggest relevant solutions to help them achieve better results.

Share product/service updates, new features, or add-on offering to keep clients informed and interested.

Client Servicing & Relationship Management

Build trusted relationships with assigned clients and act as their primary point of contact.

Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.

Understand client business goals and suggest relevant solutions to help them achieve better results.

Share product/service updates, new features, or add-on offeringto keep clients informed and interested.

Retention & Renewals :-

Drive timely contract renewals and ensure minimal client churn.

Track client usage, engagement levels, and overall satisfaction to ensure high retention.

Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

Identify opportunities to expand client engagement through relevant upsell and cross- sell solutions.

Collaborate with internal teams to customize oerings as per client needs.