Relationship Manager - Client Retention - Ahmedabad

Tradeindia; Kalol, Ahmedabad District; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Tradeindia is seeking an Assistant Manager / Relationship Manager / Deputy Manager in Ahmedabad with 0-5 years of experience. The role focuses on client servicing, relationship building, renewals, and revenue growth through upsell opportunities.

You will engage clients through calls, emails, and visits, understand their goals, and propose solutions. Strong communication and collaboration with internal teams are essential to succeed.

Formación

• Graduation is required.
• 0–5 years of experience in client servicing or relationship roles.
• Strong communication and interpersonal skills are essential.

Responsabilidades

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Conocimientos

Good communication

Negotiation skills

Key account management

Client servicing & retention

Educación

Graduation

Descripción del empleo

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Location - Ahmedabad

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals