Deputy Manager - Field Sales - Rajkot

Infocom Network Pvt Ltd; Rajkot; On-site; INR 400,000 - 700,000; Full time

Job summary

Infocom Network Pvt Ltd is seeking a Client Servicing professional to manage ongoing relationships with key clients. You will be the primary contact, conduct regular check-ins, and understand client goals to propose effective solutions.

You will share updates and drive renewals, ensuring high retention and value realization for clients. The role also involves identifying upsell opportunities, collaborating with internal teams to tailor offerings, and delivering ROI-driven insights to strengthen

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offering to keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Job description

Roles and Responsibilities

Client Servicing & Relationship Management

Build trusted relationships with assigned clients and act as their primary point of contact.

Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged

Understand client business goals and suggest relevant solutions to help them achieve better results.

Share product/service updates, new features, or add-on offering to keep clients informed and interested.

Client Servicing & Relationship Management

Build trusted relationships with assigned clients and act as their primary point of contact.

Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.

Understand client business goals and suggest relevant solutions to help them achieve better results.

Share product/service updates, new features, or add-on offeringto keep clients informed and interested.

Retention & Renewals :-

Drive timely contract renewals and ensure minimal client churn.

Track client usage, engagement levels, and overall satisfaction to ensure high retention.

Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

Identify opportunities to expand client engagement through relevant upsell and cross- sell solutions.

Collaborate with internal teams to customize oerings as per client needs.