Relationship Manager - Client Servicing - Ahmadabad

Tradeindia; Kalol, Ahmedabad District; On-site; INR 400,000 - 800,000; Full time

Job summary

Tradeindia seeks an Assistant Manager / Relationship Manager / Deputy Manager in Ahmedabad to manage key client relationships and serve as the primary contact for assigned accounts. You will ensure client satisfaction and drive engagement through regular touchpoints.

The role focuses on retention, timely renewals, and opportunities to upsell and cross-sell, while coordinating with support, operations and product teams and maintaining meticulous CRM records for reporting on account health and

Qualifications

• Graduation is required.
• 0–5 years of experience.
• Location: Ahmedabad.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits.
• Understand client goals and suggest relevant solutions.
• Share product updates and new features to keep clients informed.
• Drive timely contract renewals and minimize churn.
• Track usage and satisfaction to ensure high retention.
• Identify upsell and cross-sell opportunities.
• Coordinate with support, operations and product teams to resolve queries.
• Maintain CRM records of interactions, renewals and account activities.
• Provide regular updates on feedback, account health and revenue contribution.

Skills

Good Communication

Negotiation skills

Key account management

Client Servicing & Retention

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Location - Ahmedabad

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals