Assistant Manager - Client Servicing -Field Sales -Ahemdabad

Tradeindia; Ahmedabad District; Vor Ort; INR 400.000 - 600.000; Vollzeit

Zusammenfassung

Tradeindia is seeking an Assistant Manager / Relationship Manager / Deputy Manager in Ahmedabad, Gujarat to manage key client relationships and drive retention, renewals and growth. You will serve as the primary contact, understand client goals, propose tailored solutions, and coordinate with internal teams to deliver value.

Ideal candidates have 0–5 years of experience, Graduation, strong communication, and a knack for account management and ROI-focused discussions with clients.

Qualifikationen

• Requires Graduation and 0–5 years experience.
• Candidates should demonstrate strong communication and relationship skills.
• Experience in client servicing and renewals is preferred.

Aufgaben

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure client satisfaction and engagement.
• Understand client business goals and propose relevant solutions to achieve better results.
• Share product/service updates and new features to keep clients informed and interested.
• Drive timely contract renewals and minimize churn.
• Track client usage, engagement and satisfaction to ensure high retention.
• Provide ROI-driven insights to reinforce service value.
• Identify upsell/cross-sell opportunities and collaborate with internal teams to tailor offerings.
• Coordinate with support, operations and product teams to resolve client queries; maintain records in CRM; share reports on feedback and revenue contribution.

Kenntnisse

Good Communication

Negotiation skills

Key account management

Client servicing, retention & renewals

Ausbildung

Graduation

Jobbeschreibung

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals