Executive / Relationship Manager -Field Sales -Ahmadabad

Tradeindia; Ahmedabad District; On-site; INR 450,000 - 750,000; Full time

Job summary

Tradeindia is seeking an Assistant Manager / Relationship Manager / Deputy Manager to manage client relationships in Gujarat. The role requires 0-5 years of experience and graduation, with a focus on client servicing, renewals, and revenue growth.

You will be the primary contact for assigned clients, conducting regular check-ins, understanding business goals, and proposing relevant solutions to help clients achieve better results.

Qualifications

• Graduate with strong communication and relationship-building skills.
• Experience in client servicing and renewals is preferred.
• Ability to upsell and cross-sell based on client needs.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits to ensure satisfaction.
• Understand client goals and propose relevant solutions to achieve results.
• Share product/service updates and new features to keep clients engaged.
• Drive timely renewals and minimize churn.
• Provide ROI-driven insights to demonstrate value of services.
• Identify upsell opportunities and collaborate with internal teams.
• Coordinate with support, operations and product teams to resolve client queries and maintain account records.

Skills

Good communication

Negotiation skills

Key account management

Client servicing & renewals

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals