Relationship/Deputy manager- Field sales- Vadodara

Infocom Pvt.Ltd - Trade India; Padra; On-site; INR 350,000 - 550,000; Full time

Job summary

Infocom Pvt.Ltd - Trade India is seeking a client servicing professional in Gujarat to manage relationships, act as primary contact, and drive engagement with assigned clients.

You will conduct regular check-ins by calls and visits, identify client goals, propose solutions, share updates, and support contract renewals and up-selling to maximize client ROI.

Responsibilities

• Client Servicing & Relationship Management: Build trusted relationships with assigned clients and act as their primary point of contact.
• Client Servicing & Relationship Management: Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Retention & Renewals: Drive timely contract renewals and ensure minimal client churn.
• Upselling & Cross-Selling: Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.

Job description

Job description

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offering to keep clients informed and interested.

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offering to keep clients informed and interested.

Retention & Renewals :-

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross- sell solutions.
• Collaborate with internal teams to customize oerings as per client needs.