Relationship Manager - Client Servicing - Ahmedabad

Tradeindia; Ahmedabad District; On-site; INR 500,000 - 800,000; Full time

Job summary

Tradeindia in Ahmedabad is seeking an Assistant Manager / Relationship Manager / Deputy Manager to manage client portfolios and serve as the primary point of contact for ongoing engagement. You will understand client goals, propose relevant solutions, and communicate updates to drive value.

The role emphasizes retention, renewals, and opportunities for upsell, with collaboration across support and product teams to ensure high client satisfaction and revenue contribution.

Qualifications

• Graduation is required.
• Strong communication and negotiation skills are essential.
• Experience in client servicing or key account management is preferred.
• Ability to maintain CRM records and report on account health.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure client satisfaction and engagement.
• Understand client business goals and suggest relevant solutions to help them achieve results.
• Share product/service updates and new features to keep clients informed and interested.
• Drive timely contract renewals and minimize client churn.
• Track client usage, engagement and overall satisfaction to ensure high retention.
• Identify opportunities to upsell and cross-sell and collaborate with internal teams to tailor offerings.
• Coordinate with support, operations and product teams to resolve client queries quickly and maintain records in CRM.
• Share regular updates and reports on client feedback, account health, retention rates and revenue contribution.

Skills

Good Communication

Negotiation skills

Key account management

Client Servicing

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Location - Ahmedabad

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals