Urgent Hiring | Technical Chat Support Executive | Mohali!

TP; Mohali; On-site; INR 190,925 - 228,690; Full time

Job summary

Teleperformance in Mohali is hiring Customer Service Representatives for Technical Support to handle chat-based technical queries for electronics, laptops, and smartphones. The role requires strong English communication and the ability to explain technical solutions clearly.

Work is onsite with day rotational shifts and immediate joiners are favored. Salary is ₹22,500 per month with take-home around ₹18,800, and candidates with B.Tech/BCA/B.Sc IT or a 3-year technical diploma are eligible.

Qualifications

• Freshers and experienced candidates welcome to apply.
• Strong command over spoken and written English.
• Excellent communication skills.
• Good analytical and logical thinking skills.
• Ability to understand technical issues and explain solutions clearly to customers.
• Customer-centric mindset with strong problem-solving abilities.
• Willingness to work in rotational day shifts.
• Only technical graduates are eligible: B.Tech, BCA, B.Sc IT, 3Year Technical Diploma.

Responsibilities

• Handle customer queries related to technical support via a chat.
• Understand customer issues related to products/devices and provide accurate technical resolutions.
• Ensure adherence to process guidelines, quality standards, and compliance requirements.
• Maintain customer satisfaction through professional and effective communication.

Skills

English proficiency

Communication skills

Analytical thinking

Technical issue diagnosis

Customer-centric mindset

Problem solving

Education

B.Tech

BCA

B.Sc IT

3Year Technical Diploma

Job description

We are hiring Customer Service Representatives Technical Support. The role involves handling technical support to customers via chat (Digital) for issue related to electronic appliances, Laptop, Smartphones and high level of customer satisfaction and compliance.

Looking For Immediate Joiners ONLY!!!

Roles & Responsibilities:

• Handle customer queries related to technical support via a chat.
• Understand customer issues related to products/devices and provide accurate technical resolutions.
• Ensure adherence to process guidelines, quality standards, and compliance requirements.
• Maintain customer satisfaction through professional and effective communication.

Candidate Requirements & Eligibility Criteria:

• Freshers and experienced candidates are welcome to apply.
• Educational Qualification (Mandatory)
• Strong command over spoken and written English.
• Excellent communication skills.
• Good analytical and logical thinking skills.
• Ability to understand technical issues and explain solutions clearly to customers.
• Customercentric mindset with strong problemsolving abilities.
• Willingness to work in rotational day shifts.

Only technical graduates are eligible:

• B.Tech
• BCA
• B.Sc. (IT)
• 3Year Technical Diploma (after 12th)

Work Details:

• Job Type: FullTime
• Shift: Day Rotational Shifts (8 AM- 8 PM- Any 9 hours)
• Work Mode: Onsite (Work from Office)
• Salary: 22,500 per month and 18800 Take Home.
• Location- Teleperformance, Tower A, G ,Bestech Business Tower, Block A, Sector 66, Mohali (160062),

Interested candidates, kindly share your updated resume to HR

Divya- 7603885092.