Customer Support Executive | Technical Process | Freshers Welcome |

THR Consultants; Sahibzada Ajit Singh Nagar; On-site; INR 200,880 - 267,840; Full time

Benefits offered by this job

Performance incentives

Stable work environment

Training provided for freshers

Job summary

THR Consultants is looking for Customer Care Executives for a Technical Voice Process role in Mohali. Candidates will handle customer interactions, resolve queries, and provide support in a BPO environment. Freshers and experienced individuals with communication skills are encouraged to apply.

The role offers a day/rotational shift, and a stable working environment with a pay range of ₹18,000 - ₹24,000 per month along with incentives. Immediate joiners are preferred, and training is provided for freshers.

Qualifications

• 0-3 years of experience; freshers can apply.
• Good communication skills required.
• Ability to handle customer interactions effectively.

Responsibilities

• Handle customer calls and provide support.
• Resolve queries and ensure customer satisfaction.
• Maintain records of customer interactions.

Skills

Good communication and interpersonal skills

Basic knowledge of telecalling / voice process

Customer handling and problem-solving ability

Basic computer knowledge

Education

Undergraduate / Graduate (any stream)

Job description

We are hiring Customer Care Executives for a Technical Voice Process role in Mohali. This is a BPO customer support role involving customer interaction, call handling, and query resolution. Freshers and experienced candidates with good communication skills can apply.

Key Responsibilities

• Handle customer calls and provide support
• Resolve queries and ensure customer satisfaction
• Maintain records of customer interactions
• Follow company guidelines and processes
• Meet basic performance and quality standards

Required Skills

• Good communication and interpersonal skills
• Basic knowledge of telecalling / voice process
• Customer handling and problem-solving ability
• Basic computer knowledge

Eligibility Criteria

• Undergraduate / Graduate (any stream)
• Experience: 0-3 years (Freshers can apply)
• Good communication skills

Salary & Benefits

• 18,000 - 24,000 per month
• Performance incentives
• Stable work environment

Job Details

• Location: Mohali
• Shift: Day / Rotational Shift
• Working Days: 6 Days (1 Rotational Off)
• Work Mode: Onsite
• Interview Mode: Face-to-Face

Additional Information

• Immediate joiners preferred
• Training provided for freshers