Hiring Customer Care Executive For Tech Process | CTC Upto 2.70LPA

THR Consultants; Mohali; On-site; INR 250,000 - 270,000; Full time

Benefits offered by this job

Virtual interviews available

5.5-day work week

Pure day shift

24/7 work environment

Opportunities for growth

Job summary

THR Consultants in Mohali invites a motivated Technical Support Executive to join our growing team. You will provide prompt technical support to customers via phone, email and chat, and help diagnose and resolve product-related issues. We value strong communication, problem-solving and teamwork.

A relevant degree (B.Tech, BCA, B.Sc. CS, Diploma, B.Sc. IT or BVOC in Software Development) is preferred, with a willingness to learn in a fast-paced environment.

Qualifications

• Graduation in B.Tech, BCA, B.Sc. Computer Science, Diploma in Engineering, B.Sc. IT, BVOC in Software Development
• Excellent communication skills, both written and verbal
• Ability to listen to and understand customer needs
• Strong problem-solving and analytical skills
• Proficiency in computer skills and familiarity with relevant software
• Teamwork and collaboration skills
• Positive attitude and willingness to learn

Responsibilities

• Provide prompt and efficient technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot a variety of technical issues related to our products or services.
• Document and elevate complex issues to the appropriate team for resolution.
• Maintain accurate records of customer interactions and support tickets.
• Contribute to a collaborative and supportive team environment.

Skills

Excellent communication

Listening skills

Problem solving

Teamwork

Education

B.Tech

BCA

B.Sc. Computer Science

Diploma in Engineering

B.Sc. IT

BVOC in Software Development

Tools

Proficiency with computers

Job description

We're looking for a bright and enthusiastic Technical Support Executive to join our growing team in Mohali.

Responsibilities:

• Provide prompt and efficient technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot a variety of technical issues related to our products or services.
• Document and elevate complex issues to the appropriate team for resolution.
• Maintain accurate records of customer interactions and support tickets.
• Contribute to a collaborative and supportive team environment.

Qualifications:

• Graduation in any of the following fields: B.Tech, BCA, B.Sc. Computer Science, Diploma in Engineering, B.Sc. IT, BVOC in Software Development
• Excellent communication skills, both written and verbal.
• Ability to effectively listen to and understand customer needs.
• Strong problem-solving and analytical skills.
• Proficiency in computer skills and familiarity with relevant software.
• Teamwork and collaboration skills.
• Positive attitude and a willingness to learn.

Benefits:

• Competitive salary of up to 2.50 - 2.70 LPA.
• Virtual interviews available.
• Work-life balance with a 5.5-day work week and pure day shift
• 24/7 work environment for those who thrive in fast-paced settings.
• Opportunities for professional growth and development.