Customer Support Executive - Mohali

TP; Mohali, Chandigarh; On-site; INR 234,000 - 257,000; Full time

Job summary

TP Mohali is looking for a Customer Support Executive to manage customer queries via chat and email while ensuring accurate information delivery and high satisfaction.

Role includes rotational shifts (including night shifts) and a 5-day week. Freshers welcome with immediate joiner preference and an in-hand CTC of 21,000–23,000 plus incentives.

Qualifications

• Excellent English verbal and written communication required.
• Ability to handle customer queries and provide resolutions.
• BPO domain knowledge and customer service experience preferred.

Responsibilities

• Handle customer queries through chat and email.
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and elevate issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics.

Skills

English communication

BPO knowledge

Job description

We're hiring | Customer Support Executive

Location: Mohali

Working Days: 5 days a week | 2 rotational week-offs

Shifts: Rotational shifts (includes night shifts)

CTC: 21,000 - 23,000 in hand (plus Incentives)

Undergraduates/ Graduate Freshers can also apply

Immediate Joiners preferred

Roles & Responsibilities

• Handle customer queries through chat and email
• Deliver accurate information and ensure customer satisfaction
• Troubleshoot and elevate issues when required
• Maintain high-quality service standards in all interactions
• Follow process guidelines and meet performance metrics

Requirements

• Excellent English verbal and written communication skills
• Ability to handle customer queries and provide resolutions
• BPO domain knowledge and customer service experience preferred

HR Riya

Contact: [phone]

Email: [e-mail]