Urgent Hiring Receptionist@ Kailash Hospital Noida Sect .27

Kailash Hospital; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Kailash Hospital is seeking a proactive Front Office Executive to manage the hospital’s front desk, greet patients and visitors, and coordinate between departments. You will handle enquiries, registrations, and appointment scheduling to ensure smooth patient flow.

The role requires excellent communication, basic IT skills, and the ability to work in shifts within a busy hospital environment in Uttar Pradesh.

Qualifications

• Excellent communication and interpersonal skills.
• Good telephone etiquette and customer service skills.
• Basic computer knowledge (MS Office).
• Knowledge of hospital software / HIS will be preferred.
• Patient handling and problem-solving abilities. Professional grooming and a positive attitude.
• Ability to work in rotational shifts.
• Qualification: Graduate in any discipline.
• Experience: 1 to 3 years in a hospital or healthcare front office preferred.

Responsibilities

• Welcome patients, attendants and visitors professionally.
• Guide patients regarding OPD, IPD, diagnostic services and other hospital facilities.
• Handle patient enquiries and provide accurate information.
• Schedule, confirm and manage doctor appointments.
• Coordinate with doctors and respective departments regarding consultations.
• Register new and existing patients in the HIS and verify patient details.
• Assist with OPD registration, admission and discharge-related formalities.
• Handle incoming and outgoing calls professionally and transfer to concerned departments.
• Respond to patient queries and coordinate with internal teams.
• Coordinate with Billing, Nursing, OPD, IPD and other departments to ensure smooth patient flow and minimal waiting time.
• Handle patient complaints and escalate issues to the concerned authority.

Skills

Communication skills

Telephone etiquette

Customer service

MS Office

Hospital HIS knowledge

Patient handling

Problem solving

Professional grooming

Positive attitude

Rotational shifts

Education

Graduate

Tools

MS Office

Hospital HIS

Job description

Job Purpose

To manage the hospital's front desk operations, provide a welcoming experience to patients and visitors, handle patient enquiries, coordinate appointments, and ensure smooth communication between patients and hospital departments.

Role & responsibilities

• Patient Reception & Assistance
  Welcome patients, attendants and visitors professionally.
  • Guide patients regarding OPD, IPD, diagnostic services and other hospital facilities.
  • Handle patient enquiries and provide accurate information.
• Appointment Management
  • Schedule, confirm and manage doctor appointments.
  • Coordinate with doctors and respective departments regarding consultations.
  • Maintain appointment records and manage patient flow.
• Registration & Documentation
  • Register new and existing patients in the hospital information system (HIS).
  • Verify patient details and maintain accurate records.
  • Assist with OPD registration, admission and discharge-related formalities.
• Telephone & Communication
  • Handle incoming and outgoing calls professionally.
  • Transfer calls to the concerned departments.
  • Respond to patient queries and coordinate with internal teams.
• Patient Coordination
  • Coordinate with Billing,Nursing, OPD, IPD and other departments.
  • Ensure minimum waiting time and smooth patient movement.
  • Handle patient complaints and escalating issues to the concerned authority.

1. Front Office Operations

• Maintain daily registers, reports and records.
• Ensure the reception area remains clean and organized.
• Follow hospital policies, patient confidentiality and service standards.

Required Skills

• Excellent communication and interpersonal skills.
• Good telephone etiquette and customer service skills.
• Basic computer knowledge (MS Office).
• Knowledge of hospital software / HIS will be preferred.
• Patient handling and problem-solving abilities.Professional grooming and a positive attitude.
• Ability to work in rotational shifts.

Educational Qualification & Experience

• Qualification: Graduate in any discipline.
• Experience: 1 to 3 years of experience in a hospital or healthcare front office preferred.