Urgent Hiring - International Voice Support

Sutherland; Chennai District; On-site; INR 200,000 - 320,000; Full time

Job summary

Sutherland is hiring for a customer support representative in Chennai, India. You will handle inbound and outbound calls with international customers, resolving queries and providing accurate product/service information. The role requires a customer-friendly approach and the ability to document interactions in the CRM.

Freshers with good English are welcome, and training is provided. Night shifts are required, with a focus on achieving defined quality and productivity targets.

Qualifications

• Fluent English communication is required with clear spoken and written presentation.
• Willingness to work night shifts and handle international calls.
• Freshers with good English can apply; training provided.

Responsibilities

• Handle inbound/outbound calls from international customers.
• Resolve queries and provide accurate information about products/services.
• Maintain a professional, customer-friendly approach during calls.
• Understand customer concerns and provide appropriate solutions.
• Document interactions in the CRM and update information.

Skills

Excellent English

Active listening

Problem solving

Customer-oriented

Night shift readiness

Education

Any Graduate / Undergraduate

Tools

MS Office

Job description

Job Responsibilities:

• Handle inbound / outbound calls from international customers.
• Resolve customer queries and provide accurate information about products/services.
• Maintain a professional and customer-friendly approach during calls.
• Understand customer concerns and provide appropriate solutions.
• Document customer interactions and update information in the CRM/system.
• Meet defined quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.
• Follow company policies, processes, and data-security guidelines.

Required Skills:

• Excellent verbal communication skills in English.
• Good listening and problem-solving abilities.
• Comfortable communicating with international customers.
• Basic computer and MS Office knowledge.
• Ability to work in night shifts.
• Customer-service orientation and a positive attitude.

Eligibility:

• Any Graduate / Undergraduate can apply.
• Freshers with good English communication are welcome.
• Candidates should be willing to work in night shifts.