Customer Support , PUC / Grad Freshers , Sat & Sun Off , Sal 3.5ctc

The Job Factory; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary + incentives

Paid training & certification

Cab facility

Medical insurance & PF/ESI

Career growth & internal promotions

Professional MNC work environment

Job summary

The Job Factory is hiring International Voice Process Executives to handle inbound and outbound calls for global clients in Bengaluru. You will deliver high-quality customer service while adhering to compliance standards.

We offer paid training, competitive salary with incentives, medical insurance, PF/ESI, and opportunities for internal promotion in a professional MNC environment. Willingness to work rotational/night shifts is required.

Qualifications

• Graduate or undergraduate degree.
• Excellent spoken English communication skills.
• Willingness to work rotational/night shifts.
• Customer-focused mindset.
• Basic computer knowledge.
• Experience in international BPO is an added advantage.

Responsibilities

• Handle inbound/outbound international customer calls professionally.
• Understand customer queries and provide accurate solutions.
• Resolve issues related to billing, accounts, services, or products.
• Maintain high customer satisfaction and call quality standards.
• Document call details and update customer information in CRM.
• Follow process guidelines, compliance, and call scripts.
• Meet daily call targets, productivity, and performance metrics.
• Escalate complex issues to senior teams when required.
• Maintain a positive and professional attitude on all calls.
• Adapt to different international accents and time zones.

Skills

Excellent spoken English communication

Customer-focused mindset

Night shift willingness

Basic computer knowledge

Experience in international BPO

Education

Graduate / Undergraduate

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage